Shop Supervisor
17 South St, Farnham GU9 7RP
15 hours per week, including weekends on a rota. £12.79 per hour plus reward and benefit scheme.
Overview
Sue Ryder is one of the largest charity retailers in the UK with over 400 shops. Every item sold in our shops generates funding for medical, practical, bereavement and emotional support services delivered in hospices, people’s homes and across the community. We want to inspire communities to provide more care for more people through innovation and collaboration, and you will help drive the income that sustains these vital services.
Responsibilities
- Drive business, push sales and achieve targets as Shop Supervisor.
- Lead a large volunteer team to deliver excellent customer service to donors and customers.
- Generate sufficient donated stock by working with the local community to drive sales.
- Recruit, train and retain a volunteer team, providing leadership and guidance alongside the shop manager.
- Set high standards of merchandising and housekeeping, ensuring health and safety is a priority.
- Manage effective stock processes to keep the shop well‑merchandised with fresh, seasonal stock.
- Act as a brand ambassador for Sue Ryder, supporting in‑store campaigns and national fundraising initiatives.
- Operate the E‑POS system efficiently to manage sales and inventory.
Minimum Essential Criteria
- Customer Service Experience
- Previous supervisory Experience
- Cash Handling/Till work experience
- Basic IT skills (emails, instant messaging, video calls)
- Organisational Skills
- Lone working experience
Desirable Criteria
- High street retail, leisure or hospitality background
- Experience with KPIs and targets
- Charity retail experience
- Health & Safety knowledge
- Team Player mindset
- Key holder / opening and closing duties experience
- Merchandising and stock rotation skills
Accessibility
Ground floor only.
Benefits
- 27 days holiday rising to 33 days with length of service plus bank holidays (pro rata if part‑time)
- Company pension scheme
- Staff discount at thousands of retailers
- Refer a Friend scheme – £250 payment
- Enhanced maternity, paternity and adoption pay
- Enhanced sick pay
- Electric Vehicle Scheme
- Health care cash plan to claim back routine costs
- Death in Service benefit
- 10% discount on new goods online at shop.sueryder.org
- Structured induction programme and learning and development opportunities
- Access to employee support programme
EEO Statement
We welcome applications from people from Black, Asian and Minority Ethnic communities, LGBTQ+ individuals, those from lower socio‑economic backgrounds, and people living with disabilities. As a Disability Confident Committed employer we offer an interview to all disabled applicants who best meet the minimum essential criteria for the role.
Application Information
Closing date: 12th May. Interview date: 11th May. Contact: recruitment@sueryder.org. Visit https://www.sueryder.org/jobs/why-work-for-sue-ryder for full details.
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