Jump In – Your Adventure Starts Here!
Supervisor – Hilsea Lido
Location: Portsmouth
Salary: £14.10, Casual Contract
Hours: Full-time/Part-time (including evenings & weekends)
You’ll be leading teams across the Café, Burger Kitchen, Ice‑Cream Unit, and Kiosk, ensuring every guest receives outstanding service while supporting your team members to grow and succeed. Building on the vision behind Sea Lanes Brighton, you’ll play a vital role in creating something truly special.
This is your chance to join a high‐performing team that is OPEN. BRAVE. DIRECT. – and help us deliver memorable experiences that keep people coming back.
What Makes Your Day Amazing
Like all great roles, no two days are the same! You can expect your time with us to be dynamic, rewarding, and challenging as you:
Lead with Confidence
- Motivate and support your team across all four units with hands‑on leadership
- Be visible, approachable, and engaged – leading from the front
- Provide training and development that helps people shine
- Foster a positive, collaborative team environment where everyone thrives
- Work closely with the General Manager and our partners to deliver excellence
Drive Exceptional Service
- Champion friendly, efficient service that exceeds expectations
- Handle guest queries and complaints with professionalism and care
- Ensure every interaction is warm, welcoming, and memorable
- Support events and adapt to changing needs with flexibility
Master Multi‑Unit Operations
- Confidently operate and oversee all four food & beverage units
- Maintain speed, quality, and presentation across every service point
- Ensure strict adherence to safety, hygiene, and allergen procedures
- Spot issues before they become problems and take swift action
Keep Standards High
- Ensure food and drink preparation meets our quality standards every time
- Oversee cleaning schedules and maintain inviting service areas
- Support stock rotation and manage waste reduction
- Complete compliance documents and operational reports accurately
- Report equipment issues and hazards promptly
Create Safe Environments
- Follow all legal, company, and safety procedures without exception
- Ensure your team understands and implements safety protocols
- Stay calm under pressure and lead by example during busy periods
- Support a culture where safety is everyone’s responsibility
Our Values Drive Everything We Do
- CUSTOMER FIRST – Customers are at the heart of everything we do. Our aim is to deliver an exceptional customer experience in a safe and inclusive environment.
- MAKE IT HAPPEN – We have a 'can do' attitude, take ownership for innovation and consistently provide great service.
- OUR PEOPLE, OUR SUCCESS – We work with those passionate about open water swimming and intent on providing world‑class experiences.
About You
More than anything, we’re looking for someone who leads with heart and shares our vision of creating something extraordinary:
Your Experience Speaks
- Proven track record in hospitality or customer‑facing leadership roles
- Confident working across multiple units and fast‑paced environments
- Strong understanding of food safety, hygiene, and compliance standards
- Experience training and developing teams to reach their potential
Your Style Inspires
- Hands‑on leadership – you’re in the thick of it, not watching from afar
- Approachable, reliable, and genuinely care about your team’s success
- Thrive under pressure and help others stay calm and focused
- Excellent communicator who can motivate, guide, and support
Your Passion Shows
- Love for hospitality and creating memorable guest experiences
- Customer‑first approach that drives everything you do
- Real sense of purpose – you want to make an impact
- Team player who celebrates wins and supports during challenges
- Committed to living our values every single day
What’s in it for You
- Competitive salary – Recognising your skills and leadership
- A fun, supportive team – We believe in what we’re doing and back each other all the way
- Opportunities for growth – We invest in our people with professional development
- Staff perks – Discounts on food, drinks, and venue services
- Flexible approach – We value work/life balance
- Real impact – Be part of something that’s transforming Portsmouth’s leisure landscape
- Leadership experience – Develop your management skills in a dynamic environment
Ready to Jump In?
We are OPEN. BRAVE. DIRECT. If you’re ready to lead with confidence, support your team to succeed, and help create unforgettable experiences that keep guests coming back, we want to hear from you!
We believe every person has the right to thrive at work. We’re committed to equal employment opportunity and welcome applications from all backgrounds. Should you require any specific accommodations in the recruitment process, please let us know.
Ready to make a splash? We can’t wait to meet you!
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