Location
Witney, Oxfordshire
Remuneration
£30,000 plus a performance related bonus
Overview
We are looking for a Product Support Advisor to join our busy Liners & Covers Division on a 6‑9 month fixed term contract basis. Based in our Head Office in Witney, Oxfordshire, the successful candidate will be responsible for dealing with technical enquiries, specifying products and providing quotations on liners & covers for pools and providing a high level of customer service.
Job Responsibilities
- Liaising with customers and building lasting relationships
- Handling all customer email and telephone enquiries of a technical and sales nature, promptly and effectively
- Providing both written and verbal quotations where necessary for products relating to the Liners & Covers Division
- Dealing with technical enquiries referred by the Sales Order Processing department
- Receiving and inputting telephone and email orders as a result of technical advice and/or quotations
- Accompanying Divisional Management or other colleagues on customer or supplier visits as appropriate
- Occasionally attending Trade Shows and Company‑led seminars
- Liaising with External Sales Executives
- Promoting product initiatives and assisting in promoting designated lines
- Maintaining product knowledge in order to influence and develop sales, as well as upselling products
- Providing documentation as required by the customer such as product specification
- Maintaining knowledge of the in‑house system to effectively deal with enquiries regarding delivery and availability
What will you bring to the role
- Previous experience of working in the Swimming Pool industry would be desirable but not essential
- Technical skills, practical thinking and a strong sales focus
- Knowledge of account management, or previous sales experience would be advantageous
- Excellent interpersonal and negotiation skills
- Excellent organisational skills and attention to detail
- Problem solving and analytical skills
- Proficiency in Microsoft software
- Ability to function in a high‑paced environment
Benefits
Competitive Pension Plan: 4% pension contribution.
Generous Holiday Allowance: Start with 25 days of holiday, and as you grow with us, enjoy up to 28 days with long service.
Comprehensive Health Cash Plan: Covers everyday healthcare costs, from dental check‑ups to physiotherapy.
Cycle to Work Scheme: Promote a healthy lifestyle and reduce your carbon footprint.
Long Service Awards: Recognise and reward your commitment to the company.
Employee of the Season: Acknowledges outstanding performance.
Free Parking: Enjoy the convenience of free parking at our head office.
Working hours: 37 hours a week within a small and knowledgeable team.
Equal Opportunity Employer
We are an equal opportunities employer and welcome applications from all suitably qualified candidates.
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