Overview
AG Hotels Group is an ambitious hospitality platform, led by an entrepreneurial team, with a growing portfolio of over 21 properties across the UK. Our mission is to create “Happy Thriving Places” where both guests and employees flourish. Our core values are our GRACES: Growth, Responsibility, Ambition, Credibility, Expertise, and Service.
We are looking for a skilled and motivated Hotel Operations Manager to join our team at our 51 bedroom hotel in Coventry – The Crossway Hotel. This role is ideal for a dynamic leader with a strong track record in hotel operations. We are seeking a self-driven individual with exceptional leadership skills to oversee and optimize daily operations, ensuring efficiency and an exceptional guest experience.
Position: Hotel Operations Manager
No. of positions: 1
Location: Coventry, West Midlands
Key Responsibilities
- Day to day running of hotel operations, ensuring all departments follow the SOPs and company policies
- Work in conjunction with the Cluster General Manager to actively manage key property issues (including capital projects; customer service; refurbishment)
- Ensure that costs are controlled throughout the operational departments and results are analysed regularly to highlight problem areas and take appropriate action
- Meeting budgets and KPIs, daily financial reconciliation and reporting to the management
- Preparing staff rotas, training, mentoring staff and coordinating staff appraisals
- Drive and monitor guest feedback and performance data achieving high levels of guest engagement and customer retention
- Ensuring hotel statutory compliances are kept up to date
- Implement a focused property maintenance programme along with the central support development team
- Delivering an exceptional guest experience
- Any other reasonable work as requested by the management
Requirements
- Minimum 3 years of hotel operations experience across all departments – FOH, F&B and Housekeeping
- Self-starter, multi-tasker and well organized
- A hands-on approach to managing with effective leadership skills
- Fluent in MS Office including Excel, Word and PowerPoint
- Willing to work a flexible schedule including evenings, weekends, and bank holidays
- Food hygiene and health and safety knowledge
- Excellent communication skills, both written & verbal
- Passion for hospitality & possess the drive to constantly deliver top-class customer service
- Experience with budget and finance
You’ll have the opportunity to work with a growing hospitality brand within a supportive and friendly team environment. We offer career development opportunities, a competitive salary, and an attractive benefits package.
#J-18808-Ljbffr”, “datePosted”: “2026-05-01”, “hiringOrganization”: { “@type”: “Organization”, “name”: “AG HOTELS GROUP”, “sameAs”: “https://uk.whatjobs.com/pub_api__cpl__418771448__4861?utm_campaign=publisher&utm_medium=api&utm_source=4861&geoID=837” }, “jobLocation”: { “@type”: “Place”, “address”: { “@type”: “PostalAddress”, “addressLocality”: “Coventry” } } }Overview
AG Hotels Group is an ambitious hospitality platform, led by an entrepreneurial team, with a growing portfolio of over 21 properties across the UK. Our mission is to create “Happy Thriving Places” where both guests and employees flourish. Our core values are our GRACES: Growth, Responsibility, Ambition, Credibility, Expertise, and Service.
We are looking for a skilled and motivated Hotel Operations Manager to join our team at our 51 bedroom hotel in Coventry – The Crossway Hotel. This role is ideal for a dynamic leader with a strong track record in hotel operations. We are seeking a self-driven individual with exceptional leadership skills to oversee and optimize daily operations, ensuring efficiency and an exceptional guest experience.
Position: Hotel Operations Manager
No. of positions: 1
Location: Coventry, West Midlands
Key Responsibilities
- Day to day running of hotel operations, ensuring all departments follow the SOPs and company policies
- Work in conjunction with the Cluster General Manager to actively manage key property issues (including capital projects; customer service; refurbishment)
- Ensure that costs are controlled throughout the operational departments and results are analysed regularly to highlight problem areas and take appropriate action
- Meeting budgets and KPIs, daily financial reconciliation and reporting to the management
- Preparing staff rotas, training, mentoring staff and coordinating staff appraisals
- Drive and monitor guest feedback and performance data achieving high levels of guest engagement and customer retention
- Ensuring hotel statutory compliances are kept up to date
- Implement a focused property maintenance programme along with the central support development team
- Delivering an exceptional guest experience
- Any other reasonable work as requested by the management
Requirements
- Minimum 3 years of hotel operations experience across all departments – FOH, F&B and Housekeeping
- Self-starter, multi-tasker and well organized
- A hands-on approach to managing with effective leadership skills
- Fluent in MS Office including Excel, Word and PowerPoint
- Willing to work a flexible schedule including evenings, weekends, and bank holidays
- Food hygiene and health and safety knowledge
- Excellent communication skills, both written & verbal
- Passion for hospitality & possess the drive to constantly deliver top-class customer service
- Experience with budget and finance
You’ll have the opportunity to work with a growing hospitality brand within a supportive and friendly team environment. We offer career development opportunities, a competitive salary, and an attractive benefits package.
#J-18808-Ljbffr…