Supervisor

This is a role for people who enjoy leading from the front, take responsibility seriously and are motivated to support both their teams and the communities they serve. As a Supervisor for our Civil Enforcement Officer teams you’ll play a key role in ensuring effective parking enforcement operations across London while helping to create safer, accessible and well‑managed streets.

Every day is varied, active and people‑focused – combining supervision, decision‑making and frontline operational work.

What You’ll Be Doing

• Lead support and motivate a team of Civil Enforcement Officers
• Deliver daily briefings and provide ongoing guidance and coaching
• Act as the first point of contact for escalated issues from colleagues and members of the public
• Monitor performance and track key operational KPIs
• Ensure compliance with health & safety and operational standards
• Maintain a visible supervisory presence across patrol areas in London
• Carry out Civil Enforcement Officer duties when required – issuing Penalty Charge Notices (PCNs) and advising the public on parking regulations

What Makes a Great Supervisor

• Previous experience in a supervisory or management role
• Confident communicator with a calm professional approach
• Customer‑focused with strong problem‑solving skills
• Self‑motivated and able to work on your own initiative

Working Hours

• 42.5 hours per week
• 5 days on, 2 days off
• Shifts between 7:00am and 11:00pm

What’s in it for you

• Flexible shift patterns for work‑life balance
• Competitive leave and family‑friendly benefits
• Full training development and uniform
• Health and well‑being support and gym discounts
• Retail travel and leisure perks
• Green travel schemes
• Pension and Death in Service benefit
• Recognition for the important work you do. All offers are subject to DBS clearance.

We are an equal‑opportunity employer committed to inclusion and fairness for all

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