We are currently recruiting on behalf of a reputable, insurance‑approved accident repair centre in Crawley, West Sussex, for an experienced Bodyshop Service Advisor. This permanent, full‑time role offers an excellent opportunity for a skilled professional to join a well‑established team committed to delivering high‑quality customer service.
Benefits
- Competitive basic salary of £30,000 per annum
- Ongoing training as a Bodyshop Service Advisor and development opportunities
- No weekend working, Monday to Friday schedule
- Employee engagement through company social events and charity fundraisers
- Free on‑site parking for convenience
- Pension scheme promoting long‑term financial security
- Supportive and professional working environment
Duties
- Manage customer interactions with professionalism and courtesy
- Use Microsoft Office and internal systems for administrative and scheduling tasks
- Handle repair documentation and liaise with insurance companies regarding progress updates
- Distribute paperwork to site drivers, ensuring accurate filing for audit purposes
- Provide customers with timely updates on vehicle repair status and estimated completion dates
- Support the Transport Manager and Office Administrator with relevant duties
- Maintain high levels of customer satisfaction to foster loyalty and promote referrals
Requirements
- Proven experience as a Service Advisor within the automotive sector, ideally in a Bodyshop environment
- Strong organisational skills with a keen eye for detail
- Excellent verbal and written communication skills
- Proficiency with Microsoft Office applications and bodyshop management systems
- Ability to prioritise effectively in a fast‑paced environment
- Professional attitude and a commitment to delivering customer service excellence
- Automotive industry experience is desirable but not essential
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