As part of an exciting organisational restructure we are streamlining our senior management structure, replacing several senior roles with a more focused, modern leadership model.
We are undertaking an exciting organisational resturcture to ensure we are fit for the future and continue delivering high-quality, reliable services for our tenants and communities.
As part of this, we are streamlining our senior management structure, replacing several senior roles with a more focused, modern leadership model. This approach strengthens accountability, brings leadership closer to frontline services, and ensures we are making the best possible use of our resources as a charitable organisation.
As a result, we are creating new Operational Lead (Team Leader) roles across key service areas and these roles will play a vital part in delivering services, supporting teams, and improving outcomes for our tenants.
The Role
Operational Leads will take responsibility for day-to-day service delivery, leading and developing teams, and driving strong, consistent performance. Working closely with senior leaders, you will help turn strategy into practical improvements that make a real difference to tenants.
About You
- An experienced team leader, or ready to step into your first leadership role
- Passionate about delivering high-quality, customer-focused services
- Confident using insight and feedback to improve performace
- A collaborative, values-driven approach
Why Join Us
This is a real opportunity to step into a key leadership role at a time of positive change by helping to shape services while developing your career. Our new structure creates clearer, more accessible leadership pathways and supports long-term progression.
What We Offer
- £45,505 – £53,864 per annum (depending on experience)
- 35-hour working week
- 5.7% employer pension contribution
- 40 days annual leave
Join us at a pivotal time as we reshape our organisation to deliver a strong, sustainable future.
Full details of the vacancies can be found here – https://lochaberhousing.org.uk/vacancies/
We are an equal opportunities employer and positively encourage applications from suitably qualified and eligible candidates regardless or sex, race, disability, sexual orientation, age, religion or belief.
Key Duties Include
- Lead operational implementation of the Housing Management Strategy
- Oversee day-to-day delivery of tenancy management, allocations, estate management, ASB responses, income management, and tenancy management
- Ensure housing services are accessible and person-centred
- Monitor and improve performance across arrears, voids, ASB, allocations, and customer satisfaction
- Ensure compliance with the Scottish Housing Regulator’s standards and outcomes
- Manage operational budgets for housing management services, ensuring value for money.
- Provide day-to-day leadership to housing management staff.
- Maintain accurate customer and tenancy data to support operational decisions and regulatory reporting.
Full details of the job description and personal specification can be found by following the link above.
#J-18808-Ljbffr…