Overview
General Operative
Location: AASC West Midlands, East Midlands, East of England
Salary: £27,500, plus Serco Benefits
Contract: Full time, 37.5 hours per week
Reporting to: Field Operations Manager
Responsibilities
- Maintenance of property: provide general maintenance services and report faults using the AORA IT system to ensure faults are reported and closed for the property portfolio; ensure all properties are compliant and fit for purpose when completing tasks
- Health & Safety: ensure the safety of all users from a building standard; check relevant property reports before undertaking works (e.g., asbestos, dangerous persons) or request additional reports as deemed appropriate; ensure works comply with risk assessments and method statements
- Furniture & Inventory: repair Serco‑supplied furniture where possible or replace to comply with the Home Office Contract
- Materials Management: purchase materials/PPE from approved Serco suppliers and keep receipts; use only approved Serco standard materials unless substitutions are required by stock
- Purchase: obtain supervisor approval for tool purchases; ensure receipts are obtained and recorded for each property/job
- Waste Disposal: remove waste from works in properties; dispose in approved licensed areas and recycle where possible
- Garden Maintenance: undertake garden maintenance duties for properties within the defined remit
- Work Scheduling & Prioritisation: complete allocated KPI work before the scheduled date; proceed to other maintenance defects to meet contract standards; complete planned maintenance when defects are resolved
- Working Hours: various work patterns; 8 hours a day on patch; 8am to 6pm flexibility
Requirements
- General DIY experience
- Willingness and ability to travel within the region and occasionally within the UK
- Valid UK driving licence is essential
What You’ll Need To Do The Role
- General DIY experience
- A willingness and ability to travel within the region and occasionally within the UK (a valid UK driver’s licence is essential)
Working Hours
- 8 hours per day on patch; flexible from 8am until 6pm
What We Offer
- Salary: Competitive salaries with annual reviews
- Pension: Up to 6% contributory pension scheme
- Holidays: 25 days' annual leave plus bank holidays
- Training and development: Wide range of learning opportunities with internal courses, funding for qualifications and apprenticeships, mentoring, and internal progression
- Wellbeing: Employee assistance, health line, wellbeing app, healthcare cost support, and discounts on Serco‑managed leisure centres
- Discounts: Savings across retailers
- ShareSave: Save and buy Serco shares at a discount
- Employee networks: Diversity and inclusion networks
- Charity: Volunteer day and charitable giving options
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About Serco
Serco delivers essential public services worldwide across multiple sectors. We are committed to diversity and inclusion and support flexible working arrangements where possible.
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