Customer Representative - Olney

At Nationwide, a Customer Representative role is to support our customers across all channels, including in‑person, phone and online. The position is based in Olney, Buckinghamshire and is a 12‑month fixed‑term contract – full‑time (28‑35 h/week, Monday‑Saturday) or part‑time (28‑35 h/week, Monday, Tuesday, Thursday, Friday and 5 in 9 Saturdays). The role involves processing transactions at the till, handling inbound calls, supporting product applications through digital sales, and providing first‑class service.

Key Responsibilities

• Process transactions at the counter and on the till.
• Handle inbound customer calls and online queries.
• Support product applications through digital channels.
• Educate customers on digital services and ways to bank.
• Be within a 45‑minute commute of the branch.
• Training will be virtual but conducted in‑branch.
• Salary is pro rata if the role is advertised as part‑time.

Key Benefits

• Private medical insurance.
• A highly competitive pension.
• Annual performance‑related bonus.
• Training and development programmes.
• Salary‑sacrifice scheme for additional benefits.
• Life assurance.
• Wellhub – access to health and wellness options.
• Up to 2 days of paid volunteering per year.

About You

We’re looking for someone who is passionate about making a difference for our customers, who can adapt to diverse customer needs, and who is comfortable using digital tools. You should demonstrate empathy, honesty, a desire to improve, and a commitment to delivering outstanding customer outcomes.

Job Information

• Job Identification: 3057
• Apply Before: 05/06/2026, 10:55 PM
• Location: 14 High Street, Olney, Buckinghamshire, MK46 4BB, GB

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