At Nationwide, a Customer Representative role is to support our customers across all channels, including in‑person, phone and online. The position is based in Olney, Buckinghamshire and is a 12‑month fixed‑term contract – full‑time (28‑35 h/week, Monday‑Saturday) or part‑time (28‑35 h/week, Monday, Tuesday, Thursday, Friday and 5 in 9 Saturdays). The role involves processing transactions at the till, handling inbound calls, supporting product applications through digital sales, and providing first‑class service.
Key Responsibilities
- Process transactions at the counter and on the till.
- Handle inbound customer calls and online queries.
- Support product applications through digital channels.
- Educate customers on digital services and ways to bank.
- Be within a 45‑minute commute of the branch.
- Training will be virtual but conducted in‑branch.
- Salary is pro rata if the role is advertised as part‑time.
Key Benefits
- Private medical insurance.
- A highly competitive pension.
- Annual performance‑related bonus.
- Training and development programmes.
- Salary‑sacrifice scheme for additional benefits.
- Life assurance.
- Wellhub – access to health and wellness options.
- Up to 2 days of paid volunteering per year.
About You
We’re looking for someone who is passionate about making a difference for our customers, who can adapt to diverse customer needs, and who is comfortable using digital tools. You should demonstrate empathy, honesty, a desire to improve, and a commitment to delivering outstanding customer outcomes.
Job Information
- Job Identification: 3057
- Apply Before: 05/06/2026, 10:55 PM
- Location: 14 High Street, Olney, Buckinghamshire, MK46 4BB, GB
#J-18808-Ljbffr…