Customer Service Team Leader

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Service Delivery Team Leader

St Ives, Cambridgeshire (office-based, 5 days a week) | Full-time (Mon‑Fri, 37.5 hrs) | Salary £32,000

Join our fast-paced Contact Centre as a hands‑on Team Leader. You'll lead, coach and inspire a team of advisors, driving performance while creating a supportive, high‑performing culture.

What you’ll do:

• Lead, coach and develop a high‑performing team
• Deliver KPIs across service, quality, sales and productivity
• Use data and insight to improve performance and customer outcomes
• Champion quality and continuous improvement
• Own training and development to build team capability

What you’ll bring:

• Proven Team Leader experience (essential), ideally in a Contact Centre
• Strong track record of delivering against KPIs
• Excellent coaching, communication and decision‑making skills
• A proactive, resilient and solutions‑focused mindset

Why join us?

• £32,000+ salary (depending on experience)
• No weekends + 33 days holiday
• Private medical, pension, life assurance & wellbeing support
• Gym subsidy, cycle scheme & more

You’ll play a key role in shaping team culture and customer experience, with the autonomy to lead and the support to succeed.

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