Corporate Operations Manager (Contract Catering) – Monday–Friday | London

Job Title: Corporate Operations Manager – Monday–Friday | London

Location: London, Near Major Transport Links – with Head Office in the City

Salary: £60,000 – £65,000 per year + performance‑related bonus (OTE up to £77,000)

Contract Type: Full‑time

Working Hours: 40 hours per week

Working Days: Monday to Friday

Shift Pattern: Primarily daytime hours in line with corporate operations, with flexibility required based on business needs

Holiday Entitlement: 25 days plus public holidays

About the Role

This is an exciting opportunity to join Bennett Hay as a Corporate Operations Manager overseeing a diverse portfolio of workplace catering and hospitality services across London. The role covers cafés, hospitality services, fine dining, and corporate events within a Business & Industry (B&I) environment.

You will take full operational and financial responsibility for multiple client accounts, ensuring service excellence, innovation, and strong relationship management. This is a highly autonomous role where you will drive improvements, introduce new ideas, and elevate service standards across the portfolio.

You will also play a key role in business growth, supporting new contract wins and leading the successful mobilisation of new sites.

Key Responsibilities

• Oversee multi‑site catering and hospitality operations across a corporate portfolio
• Maintain and develop strong client relationships, ensuring high retention and satisfaction
• Lead, develop, and inspire teams, building a high‑performance and engaged workforce
• Drive financial performance, managing budgets, costs, and profitability
• Identify and implement innovative service improvements, processes, and technologies
• Ensure exceptional guest experience across all services and touchpoints
• Collaborate with internal teams and service partners to deliver seamless operations
• Support business development through involvement in pitches and new contract mobilisation
• Maintain high standards in food quality, presentation, and service delivery

What We’re Looking For

• Proven experience in multi‑site B&I catering or hospitality operations management
• Strong leadership skills with a track record of building and developing high‑performing teams
• Excellent client relationship management experience
• Commercial awareness with experience managing P&L and operational performance
• Passion for food, hospitality, and current industry trends
• Proactive, hands‑on approach with a “can‑do” attitude
• Strong organisational and problem‑solving skills
• Ability to manage multiple priorities in a fast‑paced environment
• Good understanding of operational systems, compliance, and service standards

Benefits

• Competitive salary with performance‑related bonus (OTE up to £77k)
• Flexible working options, including occasional home working
• Healthcare plan
• Pension scheme
• Life assurance
• Cycle to work scheme
• Colleague benefits programme
• Supportive and inclusive work environment
• Opportunities for professional growth and career progression

Start Date

Immediate / As soon as available

About Bennett Hay

At Bennett Hay, we are known for delivering exceptional guest service and creating memorable experiences across London. Our personalised approach ensures every detail is perfect for our clients and their guests. As proud recipients of the Investors in People Gold accreditation, we are committed to the wellbeing and professional growth of our colleagues.

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