Contract Manager – Location: Sheffield – Salary: £30,000 – £40,000 (dependent on experience) – Working Hours: 8am – 5pm
Role Overview
We are working on behalf of our client who is seeking a customer‑focused Contract Manager to oversee post‑order project delivery within the construction materials sector, with a particular focus on doors. This role is responsible for managing contracts from order confirmation through to completion, ensuring customer requirements are met while maintaining high service standards and operational efficiency.
Key Responsibilities
- Manage contracts post‑order, ensuring accurate processing and smooth project delivery in line with customer specifications.
- Act as the primary point of contact for customers, maintaining clear and consistent communication throughout the project lifecycle.
- Coordinate internally with production, logistics, and sales teams to ensure timely fulfilment of orders.
- Monitor project progress, proactively identifying and resolving issues to avoid delays or dissatisfaction.
- Manage customer expectations effectively, ensuring any changes or challenges are communicated clearly and professionally.
- Maintain accurate records of orders, communications, and project updates using internal systems and MS Office tools.
- Ensure all work aligns with company standards, contractual obligations, and customer requirements.
Skills & Experience Required
- Proven experience in construction material supply, specifically in a post‑order, project‑based environment (essential).
- Experience within the door manufacturing or supply industry (desirable but not essential).
- Strong understanding of customer service principles and the ability to deliver a high‑quality customer experience (essential).
- Demonstrated ability to manage and balance customer expectations effectively.
- Proficient in Microsoft Office (Word, Excel, Outlook, etc.) and general IT systems.
- Excellent organisational skills with the ability to manage multiple projects simultaneously.
- Strong communication and problem‑solving abilities.
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