Job Title
Compliance & Complaints Manager
Location
Primary Care Network - King's Lynn
Overview
We are currently seeking an experienced Compliance & Complaints Manager to join a well-established Primary Care Network based in King's Lynn. This is an excellent opportunity for a healthcare professional with a strong background in compliance, governance, and complaints management within a primary care or wider healthcare setting.
Key Responsibilities
- Manage and oversee the full complaints process across the PCN
- Ensure compliance with relevant healthcare regulations, standards, and policies
- Support practices within the network to maintain high levels of clinical governance
- Investigate and resolve complaints in a timely, professional manner
- Work closely with clinical and operational teams to improve patient experience and service quality
- Maintain accurate documentation and reporting for audits and governance requirements
Requirements
- Previous experience working within a healthcare setting (primary care preferred)
- Strong understanding of compliance frameworks and complaints handling processes
- Excellent communication and stakeholder management skills
- Ability to manage sensitive issues with professionalism and discretion
- Strong organisational skills with attention to detail
Benefits
This is a fantastic opportunity to join a supportive PCN environment and make a real impact on patient care and service quality.
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