Base Location: Portsmouth or Aldershot
Salary: £43,704 - £51,484 and other benefits to support your family, finances and wellbeing.
Working Pattern: Permanent | Full Time | Flexible First options available
We are looking for an Operations Manager/Internal Resource Manager to join our team.
As an Internal Resource Manager, you’ll be responsible for a team of up to 20 operational industrial staff, who deliver new connections, reinforcement works and network restoration at low voltage and up to 33,000 volts.
You Will
- Manage a team of industrial staff ensuring excellent customer service performance while meeting and exceeding customer and regulator expectations.
- Ensure all requirements such as guaranteed standards, regulatory reporting through the SSEN IT systems, excellent customer service and communication throughout the delivery process are met.
- Monitor performance of SHE, welfare, compliance, team capabilities and the training portfolio of your team by tracking, monitoring and managing this daily.
- Improve productivity while ensuring work is completed and recorded to a high standard, and manage team areas such as absence, holidays and capability to ensure adequate staff are available to meet the programme of work.
You Have
- Experience of managing a team.
- Industry knowledge of how a Distribution Network Operator (DNO) operates and generates revenue and incentives within the current price control period.
- Technical knowledge of electricity distribution or a similar market sector along with awareness of key stakeholders and customers involved in electricity distribution.
- Strong stakeholder engagement skills to communicate with people at all levels and ensure work is always progressing.
- Competent IT skills to review data, assess performance and produce presentations for rolling out vital information to your team.
Travel will be required across various locations to support business needs. The company will provide a vehicle for work-related travel. A valid driving licence is essential.
Flexible Benefits To Fit Your Life
- Private healthcare discounts, gym memberships.
- Wellbeing benefits such as a free online GP and 24/7 counselling service.
- Interest‑free loans on tech and transport season tickets, or a new bike through the Cycle to Work scheme.
- Generous family entitlements: maternity and adoption pay, and paternity leave.
Work with an equal opportunity employer. SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive.
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