Rochdale—We are looking for an experienced and proactive Operational Services Assistant Manager to support the Head of Department in running our Operational Services Centre.
Location: Rochdale
This is a hands‑on leadership role, supervising and motivating the team while ensuring smooth, efficient daily operations in line with policies, procedures, and legislation. You will monitor performance, support staff development, and deliver operational tasks to a high standard. Working closely with the Enforcement Management Teams, you’ll contribute to continuous improvement and help drive the success of the team.
Key Responsibilities
- Manage day‑to‑day operations, maintaining high service standards.
- Support the Head of Department in monitoring team performance and implementing improvements.
- Provide operational updates, reports, and feedback for informed decision‑making.
- Lead delegated tasks and projects to ensure timely, high‑quality completion.
- Deputise for the Head of Department when required.
- Develop, implement, and monitor departmental processes for compliance and consistency.
- Manage team productivity, performance, and quality against KPIs.
- Coach, mentor, and guide team members to ensure understanding of processes and expectations.
- Handle line‑management duties, including absence management, appraisals, and team meetings.
- Foster a collaborative, positive, and high‑performing team environment.
- Contribute to operational improvements and change initiatives.
- Maintain compliance with company policies, procedures, and health & safety standards.
What We Are Looking For
- Experience in a supervisory or team leader role.
- Strong leadership, organisational, and planning skills.
- Excellent interpersonal and communication abilities.
- Background in operations, administration, or multi‑department environments.
- Familiarity with KPIs, performance tracking, reporting, and process improvement.
- Ability to work under pressure, manage competing priorities, and maintain attention to detail.
- Proficient in business systems and operational software.
- Knowledge of enforcement‑related policies and legislation is desirable.
- Commitment to personal development and supporting others’ growth.
What We Offer
- Supportive, collaborative working environment.
- Opportunities to contribute to operational improvements.
- Continuous learning and development opportunities.
- Hybrid working and flexible hours.
- Healthcare Cash Plan, life insurance, and pension contributions.
- Competitive annual leave and enhanced maternity/paternity packages (subject to eligibility).
- Staff discounts on retail, travel, and wellbeing.
- Cycle to Work scheme.
- 37.5 hours per week, with set shifts between 6 am‑6 pm, occasional Saturdays.
Marston Holdings Limited is a parent company made up of eight specialist brands operating across key areas of our business. We are the UK’s largest judicial services provider and pioneers in clean air technology, delivering market‑leading, technology‑enabled solutions to local and central government, utilities, and the private sector.
All new starters will be subject to Disclosure and Barring Service (DBS) clearance. Employees are also expected to notify the company of any changes to personal circumstances.
We are proud to be an equal opportunities employer and welcome applications from all suitably qualified individuals, regardless of gender identity or expression, ethnicity, nationality, religion or belief, age, sexual orientation, disability, or any other protected characteristic.
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