Hotel Duty Manager

Duty Manager

Marylebone, London | Full-time | Temporary (3-4 weeks)

In this small, 24‑bedroom hotel, the person on shift is the person in control. You will be the point of contact for guests, the front office and anything that needs resolving in the moment. The operation relies heavily on someone who is organised, calm under pressure and able to keep standards high without the need for a large support team.

The pace is steady rather than chaotic. With around five check‑ins and seven check‑outs per day, this role focuses on consistency and guest experience, presentation and proper problem resolution. You will report directly into the Front Office Manager and work across early and late shifts, taking full ownership of the hotel during your hours.

What the role involves

• Managing the day‑to‑day running of the front desk across your shift, ensuring a smooth handover between early and late teams
• Handling guest arrivals and departures, maintaining a professional and welcoming environment at all times
• Acting as the main point of escalation for guest issues, resolving problems quickly and properly
• Supporting the overall operation of the hotel, stepping in where needed to keep standards consistent
• Maintaining presentation, organisation and attention to detail across the property

What they are looking for

• Previous experience in a hotel front office or duty management role
• Someone comfortable working independently without a team underneath them
• Strong communication skills and a calm, controlled approach to problem solving
• A professional presence that fits a smaller, high‑standard hotel environment

Shifts and structure

• 8 hour shifts, 5 days per week
• Early shift: 7:00 am – 3:00 pm
• Late shift: 3:00 pm – 11:00 pm

Pay (Umbrella PAYE)

This will sit broadly in the region of £16.00 to £20.00 per hour via umbrella PAYE, depending on experience.

That typically equates to roughly £600 to £720 per week based on a 40 hour week.

You are paid through an umbrella company, so the rate includes holiday pay accrual and statutory costs rather than being a direct PAYE salary.

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