{ “@context”: “http://schema.org”, “@type”: “JobPosting”, “title”: “Performance Manager”, “description”: “
About The Role
Atlas Workplace Services are looking for an experienced Performance Manager to oversee, monitor and continuously improve contract performance for our client. This is a key cross-functional role, driving a standardised approach to performance excellence across operational and administrative teams.
Location: Remote (with national travel)
Head Office: Milton Keynes
Salary: Up to £45,000 per annum
Reporting into the Contract Manager, you will work closely with Account Management and Coordination functions to deliver high-quality service outcomes, support continuous improvement, and ensure contractual, financial and client expectations are consistently met.
Key Responsibilities
- Produce, manage and analyse operational performance reports and dashboards across contracts and business functions.
- Monitor delivery against KPIs and SLAs, providing clear insight and actionable recommendations.
- Oversee PPM and PPM remedial performance reporting, ensuring statutory and non-statutory maintenance targets are met.
- Oversee reactive works performance, ensuring works are managed end-to-end in line with agreed SLAs.
- Identify performance trends, carry out root cause analysis and implement preventative improvement measures.
- Work with operational and coordination managers where performance is below expected levels, supporting corrective action.
- Support mitigation of financial risk and contribute to fiscal performance analysis and forecasting.
- Ensure all PPM purchase orders are in place and aligned with contractual and planning requirements.
- Create weekly internal performance reports, ensuring focus on priority risk and improvement areas.
- Support monthly, quarterly and annual client reporting with robust analysis and clear narrative.
- Review actions arising from client meetings, ensuring completion and follow-up.
- Act as a subject matter expert for reporting and data analysis, training and supporting other team members.
- Drive improvements to company processes to support evolving business needs (e.g. PTW, reporting, governance).
- Carry out site visits when required to build strong client relationships and stakeholder confidence.
- Act as a client point of contact for specific performance-related tasks when required.
- Contribute positively to the FM team culture and comply with all Health & Safety requirements.
- Undertake any other reasonable duties as directed by your line manager.
About You
- Strong experience in FM contract performance, reporting or operational analysis.
- Confident analysing data, identifying trends and translating insight into practical actions.
- Solid understanding of PPM, reactive maintenance, KPIs and SLAs within a facilities management environment.
- Comfortable working cross-functionally with operations, coordination and account teams.
- Excellent communication and stakeholder management skills.
- Proactive, detail-oriented and improvement focused.
- Willing and able to travel nationally as required.
Minimum Qualifications, Certifications and Training required
- GSCE in English and Maths or Equivalent
Essential Knowledge, Skills and Experience for this role
- Strong data analysis skills that can be used to drive change and improvement
- Ability to present and implement effective solutions to day-to-day, short and long term challenges
- Previous experience working with CAFM systems in the FM industry
- Strong interpersonal skills with key stakeholders at all organisational levels in verbal & written communications
- Strong IT skills in Microsoft Office, particularly Excel and Visio, with the ability to create and manipulate reports
- Previous experience presenting data and reports both to internal and external stakeholders (Desirable)
- Ability to work independently and proactively
Company: Salisbury Group
Location: Milton Keynes
Job Description:
About The Role
Atlas Workplace Services are looking for an experienced Performance Manager to oversee, monitor and continuously improve contract performance for our client. This is a key cross-functional role, driving a standardised approach to performance excellence across operational and administrative teams.
Location: Remote (with national travel)
Head Office: Milton Keynes
Salary: Up to £45,000 per annum
Reporting into the Contract Manager, you will work closely with Account Management and Coordination functions to deliver high-quality service outcomes, support continuous improvement, and ensure contractual, financial and client expectations are consistently met.
Key Responsibilities
- Produce, manage and analyse operational performance reports and dashboards across contracts and business functions.
- Monitor delivery against KPIs and SLAs, providing clear insight and actionable recommendations.
- Oversee PPM and PPM remedial performance reporting, ensuring statutory and non-statutory maintenance targets are met.
- Oversee reactive works performance, ensuring works are managed end-to-end in line with agreed SLAs.
- Identify performance trends, carry out root cause analysis and implement preventative improvement measures.
- Work with operational and coordination managers where performance is below expected levels, supporting corrective action.
- Support mitigation of financial risk and contribute to fiscal performance analysis and forecasting.
- Ensure all PPM purchase orders are in place and aligned with contractual and planning requirements.
- Create weekly internal performance reports, ensuring focus on priority risk and improvement areas.
- Support monthly, quarterly and annual client reporting with robust analysis and clear narrative.
- Review actions arising from client meetings, ensuring completion and follow-up.
- Act as a subject matter expert for reporting and data analysis, training and supporting other team members.
- Drive improvements to company processes to support evolving business needs (e.g. PTW, reporting, governance).
- Carry out site visits when required to build strong client relationships and stakeholder confidence.
- Act as a client point of contact for specific performance-related tasks when required.
- Contribute positively to the FM team culture and comply with all Health & Safety requirements.
- Undertake any other reasonable duties as directed by your line manager.
About You
- Strong experience in FM contract performance, reporting or operational analysis.
- Confident analysing data, identifying trends and translating insight into practical actions.
- Solid understanding of PPM, reactive maintenance, KPIs and SLAs within a facilities management environment.
- Comfortable working cross-functionally with operations, coordination and account teams.
- Excellent communication and stakeholder management skills.
- Proactive, detail-oriented and improvement focused.
- Willing and able to travel nationally as required.
Minimum Qualifications, Certifications and Training required
- GSCE in English and Maths or Equivalent
Essential Knowledge, Skills and Experience for this role
- Strong data analysis skills that can be used to drive change and improvement
- Ability to present and implement effective solutions to day-to-day, short and long term challenges
- Previous experience working with CAFM systems in the FM industry
- Strong interpersonal skills with key stakeholders at all organisational levels in verbal & written communications
- Strong IT skills in Microsoft Office, particularly Excel and Visio, with the ability to create and manipulate reports
- Previous experience presenting data and reports both to internal and external stakeholders (Desirable)
- Ability to work independently and proactively
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Posted: May 1st, 2026