Senior Service Advisor

Overview

About us: We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a range of new and used vehicles from over 150 dealerships across the UK and Ireland. We invest in a rewards and benefits package designed to support your career, wellbeing, and life outside of work. Chelmsford Land Rover is recruiting for an experienced and dedicated Service Advisor to join our Aftersales Team on site.

Joining our friendly aftersales team, you will be a team player with exceptional communication skills to build rapport with colleagues and customers. You will report to our aftersales manager who will help develop your knowledge and experience alongside the team, allowing you to grow your skills and establish a strong career within the industry.

Responsibilities

• Booking MOTs, services and other repair work for customers.
• Advising customers about warranty cover and upselling additional parts / accessories that will benefit the customer.
• Liaising with the full Aftersales department to organise and schedule appointments based on workload and call volumes.
• Managing a high-volume of customers daily as well as telephone calls and online booking queries.
• Informing customers of turnaround times and ensuring effective communication while a car is in the workshop.
• Maintaining accurate customer records and updating the systems when bookings are made.

As a Service Advisor you must be energetic, with a warm personality and a passion for delivering a first-class customer experience. You should have excellent communication skills and the ability to explain technical information clearly. Previous experience using Kerridge / ADP would be advantageous, as well as knowledge of other essential dealer systems. You should be able to work both as part of a team and independently.

We encourage applicants with experience in similar automotive roles and a passion for customer service and cars. If your skills and experience match what we are looking for, please apply today and a member of the Talent Acquisition Team will be in touch.

Core Benefits

• Competitive salaries with structured pay scales and progression as you grow within the business.
• Generous annual leave that increases with length of service.
• Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave.
• Access to Techscheme for discounted technology purchases with flexible payments.

Health & Wellbeing

• Eyecare vouchers to help cover vision care needs.
• Smart Health – 24/7 access to GP services to support mental and physical wellbeing.
• Dental insurance for everyday dental care and unexpected treatments.
• Optional critical illness cover for peace of mind during life's challenging moments.

Financial Wellbeing

• MyView PayNow – access a portion of your pay as you earn, with features to stream, save, and track money through a mobile app.
• Free will writing services to help plan for the future.
• Flexible life assurance options and partner life assurance for added protection.

Leisure & Lifestyle

• Discounted gym memberships to support an active lifestyle.
• Travel insurance to help you explore with confidence.
• Access to home and technology vouchers.
• bYond card and a wide range of exclusive retail and lifestyle discounts.

Lookers and Charles Hurst are equal opportunities employers. We are committed to a working environment that is free from discrimination and inclusive. If your application is successful, we will conduct employment checks prior to starting, including verification of recent employment, address, and a standard criminal record check. For roles requiring a driving licence, a licence check will be carried out. All offers of employment are subject to a 6-month probation period from your start date. We take our data protection responsibilities seriously and we are committed to upholding your privacy rights. Our Privacy Notice explains how we collect and use data.

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