GBR Recruitment Ltd is working exclusively with a leading SME sized drainage, civil engineering & groundworks consultancy to recruit an Operations Support Manager to join a small knit team within their highly successful Lincolnshire based operation.
As the Operations Support Manager, you will be responsible for managing the team of drainage & civil engineers, overseeing operations, prioritising work packs, coordinating projects, booking site surveys & works, typing engineer survey reports & summaries (including photographic evidence of required works or issues), and liaising with clients to ensure high level customer service and total customer satisfaction.
This is a key hands‑on managerial role focused on efficiency, quality of customer service, accurate report writing and overall operational excellence.
Key Responsibilities
- Plan, schedule and assign daily surveying/engineering jobs.
- Deliver efficient operations, managing the team of drainage engineers/surveyors to ensure the business meets client needs and fulfills works orders successfully.
- Issue quotations for large‑scale drainage & civil projects.
- Book customer site visits & drainage inspections.
- Prepare detailed engineer survey reports and summary findings documents with photographic evidence.
- Ensure all work is completed OTIF to required standards and within budget.
- Handle any customer queries regarding drainage & civil works.
- Log all customer requirements and instructions, relaying them to the survey teams.
- Share work order information with other members of the SMT.
- Update the works‑order board, ensuring it is accurate.
- Prioritise workloads to meet set deadlines.
- Update systems and amend spreadsheets.
- Produce MI & KPI’s.
- Analyse current ways of working to drive continuous improvement.
- Support other members of the operations team.
Attributes
- Strong scheduling and planning skills.
- Strong operations/business support experience within civil engineering, groundworks, construction, engineering, building services consultancy, manufacturing or other (training provided).
- Accurate report‑writing skills with an eye for detail.
- Ability to prioritise work orders and ensure OTIF completion.
- Strong customer‑service skills, dealing directly with client senior‑management teams.
- Strong Excel and computer systems skills.
- Team‑management skills (remote teams preferably).
- Keen to work in a small team where adaptability and flexibility are required.
The role offers a real work/life balance with a 35‑hour week.
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