You’ll have the opportunity to travel across the UK, working with diverse teams and environments. You’ll directly influence key business metrics—improving productivity, driving cost efficiency, and ensuring flawless execution. This is a highly collaborative role, giving you exposure to multiple functions and stakeholders across the business.
Qualifications
- Experience in food service or franchise training (fresh food retail preferred).
- Proven background in operations, transformation, or continuous improvement.
- Strong analytical skills and data‑driven decision‑making.
- Excellent coaching, facilitation, and communication skills.
- Ability to influence at all levels and willingness to travel regularly across the UK.
Responsibilities
- Own PAC kiosk performance: Drive KPIs including sales, labour costs, and customer experience.
- Ensure operational readiness: Train teams to brand standards and support new/existing franchisees.
- Deliver on‑site coaching and support during openings, relaunches, and interventions.
- Implement productivity improvements: Reduce waste and optimise processes.
- Analyse performance data and provide actionable recommendations.
- Lead change management and transformation initiatives.
- Foster cross‑functional collaboration across Operations, IT, Finance, Food, and Marketing.
- Track and report on performance, risks, and improvement initiatives.
Benefits
- Opportunity to grow your career alongside us with an available apprentice program.
- Brilliant support services designed to enhance your physical, mental and financial wellbeing.
- Annual discretionary bonus subject to business and overall performance.
- Discretionary Life Assurance.
- Discretionary Income Protection.
- Private Medical Cash Plan.
- Bespoke reward platform including access to retail, cinema & gym discounts.
- 50% off your food every time you dine with us for you and 3 friends.
- Contribute towards our award‑winning sustainability initiatives that delivers progress against 9 UN sustainability goals. We are committed to responsibly sourcing all our seafood, and use only sustainably sourced fish. All our packaging is recyclable and 80% of our packaging is made from recycled plastic.
- Annual Awards ceremony celebrating our success and offering winning Managers free trips to Japan.
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