We have an incredible opportunity to join us as a Customer Advisor (Repairs) within our repairs team!
This is your chance to make a great impression on our customers as you will be the first point of contact for residents and stakeholders in reporting and diagnosing repairs, servicing and other related requests.
We own and manage about 8,000 homes in the east of England, working closely with other agencies and stakeholders within our communities. We build on the good foundations we have in place as a customer‑centric organisation, investing in our existing homes—including our zero‑carbon journey—as well as building new homes.
A lot of our roles come with options around home and office flexible working, as well as a generous annual leave allowance and other benefits.
Requirements
- Deal with all contacts relating to repairs, servicing and other requests via our multi‑channel services available to tenants and residents.
- Communicate with residents to diagnose repairs, ensuring as much as possible that they are right the first time.
- Respond to queries about the repairs service from residents and other stakeholders, including but not limited to repairs responsibilities, timeframes and priorities.
- Take ownership of service failures and complaints, dealing with these efficiently and effectively.
- Follow standard policies and procedures, but recognise when adjustments may be needed for individual resident situations.
Qualifications
- Experience working in customer service or a call centre background.
- Experience handling high‑volume calls.
- Ability to work under pressure and meet deadlines.
- Experience resolving difficult situations.
- Ability to identify and bring attention to changes in customer request types and areas for improvement in our responses.
Benefits
- An annual salary of £26,768.51.
- Hybrid working conditions from home and our office in Bury St Edmunds.
- Annual Leave—28 days per year (plus bank holidays), increasing to 32 days when you reach your 3rd year with us; you can also buy, sell or carry over up to 5 days each year.
- Pension—between 7% and 12% dependent on individual contribution.
- Life assurance—payment of three times your salary.
- Annual flu jab provided each winter to all employees.
- Electric vehicle salary sacrifice scheme and free electric charging points.
- Competitive medical cashback plan.
At Havebury we operate a no closing date policy and evaluate candidates upon application. Therefore please apply without delay.
Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a Basic Criminal Disclosure, which will be carried out when a conditional offer is made.
Please ensure you fully answer the questions on the application form.
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