Restart Team Leader
Salary: £33,000 per annum
Location:Birmingham on site
Contract: Permanent
Hours:Full Time Monday-Friday 09.00 -17.00
As a Team Leader, you will be the driving force behind a team of Employment Advisors—empowering, training, and inspiring them to create opportunities for participants. You’ll champion innovation, inclusion, and performance excellence while fostering a culture of learning, collaboration, and teamwork. Leading by example, you’ll live and breathe the Ingeus values.
Beyond performance, your role is about creating opportunities, shifting mindsets, and transforming experiences for everyone you support – participants at every stage of their journey and your team alike – through strong people centred leadership.
What you will be doing
- Leading, developing, and retaining high-quality Employment Advisors to support participants into sustainable employment
- Establishing a clear vision and fostering a supportive culture that encourages continuous improvement and high standards
- Ensuring Advisors work effectively with participants, creating tailored support plans and overcoming barriers to work
- Driving performance through regular reviews, coaching, observations, and caseload management
- Identifying skills and knowledge gaps, sharing best practice, and ensuring development plans are effective and supported by the right training.
- Onboarding new team members and setting clear expectations
- Monitoring and managing Quality, Compliance, and Customer Service Standards daily
- Producing weekly and monthly management information and supporting audits
- Building strong internal and external stakeholder relationships, including JCP and local partners
- Managing recruitment and onboarding for your team
To be successful, you will require
- Strong leadership and coaching skills with experience motivating teams and driving high performance
- Excellent organisational skills and ability to manage multiple priorities in a fast-paced environment
- Proficiency in data analysis and digital tools (Microsoft Office and web-based platforms)
- Excellent communication skills with strong emotional intelligence
- Knowledge of the local labour market and stakeholder engagement
- Experience in target-driven environments (e.g., B2B sales or equivalent)
- Level 2 qualification (including English and Maths)
Benefits
- 25 days of annual leave plus bank holidays, with the option to trade for additional leave.
- EAP Support programme available 24/7, including 6 free counselling sessions.
- Private medical insurance and life assurance.
- Up to 2 days of Community Giving (volunteering) each year to support a cause that matters to you.
- Eyecare vouchers to help with glasses or eye care.
- Online Shopping discounts
- Cycle to Work scheme and travel season ticket loan.
- Long service awards to celebrate your commitment.
- Salary Finance offering financial education and advice.
- The opportunity to purchase extra benefits like critical illness cover and dental insurance.
We understand that everyone’s journey is different, and we’re committed to making our recruitment process as inclusive and accessible as possible. If you require any support or adjustments—whether that’s help with the application, interview format, or anything else—we’re here to listen and work with you to find the best approach.
Our goal is to ensure you can showcase your skills and potential in a way that works for you. Please don’t hesitate to contact us at careers@ingeus.co.uk to discuss how we can support you.
Equality Act 2010 and Positive Action
Under the Equality Act 2010, employers can take positive action to help disadvantaged or underrepresented groups—such as people over 50, disabled individuals, or ethnic minorities—provided:
The action is proportionate.
It aims to overcome disadvantage, meet different needs, or encourage participation.
It does not amount to positive discrimination, such as automatically selecting someone solely based on a protected characteristic.
Therefore we offer all eligible candidates from all priority groups who successfully complete stages 1 and 2 of the recruitment process a work trail prior to interview. If this is of interest please email careers@ingeus.co.uk.
Please note, the advert may end early if we receive sufficient applications.
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