Credit Controller
Location: Wakefield, hybrid
Working Hours: 09:00-17:00
Salary: Competitive Salary + benefits
About Us
Join 2 Sisters Food Group, one of the UK's largest food manufacturers, with an annual turnover exceeding £3 billion and approximately 13,000 employees across multiple sites. We have a strong presence in poultry, chilled, and bakery food categories. We are committed to delivering high-quality products to the British public and our customers including major retailers like Aldi, Co-op and Marks & Spencer.
The Role
As a Credit Controller, you will be responsible for managing credit control across a diverse portfolio of accounts including national supermarkets, wholesale traders and export customers. You will play a key role in ensuring strong financial controls while maintaining excellent relationships with both internal teams and external customers.
Key Responsibilities
- Manage credit control for a range of customer accounts including national supermarkets, wholesale traders and export clients using a variety of collection and risk management techniques.
- Conduct credit reviews and ongoing risk management of customer accounts.
- Handle discrepancy management and resolve customer queries efficiently.
- Manage order suspension and release in line with credit policies.
- Liaise with multiple UK sites to provide dedicated credit control support.
- Prepare for and attend regular debt and risk review meetings.
- Ensure all requests received through the credit control inbox are actioned promptly.
- Produce weekly and bi-weekly reporting on credit control performance and account status.
About You
- Excellent communication skills with a strong team ethic.
- Proven ability to plan, organise and prioritise workload effectively.
- Experience working within a customer-focused environment.
- High level of accuracy and strong attention to detail.
- Experience driving continuous improvements and supporting change initiatives.
- Experience working with multiple ERP systems (Navision and SAP preferred).
- Advanced Excel skills.
- Ability to build effective working relationships with colleagues at all levels.
- Strong internal and external customer focus.
Why Join Us?
- Work for one of the UK's largest food manufacturers with a proud legacy - from launching the UK's first ready meals to driving modern innovation.
- Be part of a team that values integrity, respect, and continuous improvement.
- Work in a collaborative, values-driven environment where your voice matters.
- Enjoy a competitive salary, opportunities for real career development and a benefits package that includes:
- Up to 33 days Annual Leave including Bank Holidays
- Health Assured Employee Assistance Programme and Grocery Aid, offering confidential support services 365 days a year
- Company Pension Scheme
- Boparan Restaurant Group Discount
- Cycle2Work Scheme
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