Description
To support the day-to-day management of a high-volume resort food court in the dining section, ensuring safe, efficient and high-quality service across multiple outlets.
The Buffets Assistant Manager helps lead teams, maintain standards, control costs and deliver a positive guest dining experience in line with brand and operational expectations
KPIs
- Guest satisfaction scores
- Service speed and efficiency
- Food safety audit results
- Labour cost vs budget
- Team retention and engagement
- Stock and waste control
- Cleanliness and presentation standards
General Duties & Key Accountabilities
Operational Management
- Support daily operation of the food court and all outlets within it.
- Ensure service areas are fully prepared and staffed for trading periods.
- Monitor service flow and step in to resolve operational issues.
- Maintain high standards of cleanliness, presentation and food safety.
- Support peak service periods and high guest volumes.
- Assist with queue management and guest flow to enhance experience.
- Coordinate with kitchen and outlet teams to ensure smooth service.
Team Leadership
- Supervise and support supervisors and team members on shift.
- Lead shift briefings and ensure clear communication.
- Support rota planning aligned to demand and budget.
- Coach team members to deliver excellent service and efficiency.
- Support recruitment, onboarding and training.
- Address day-to-day people issues and escalate where appropriate.
- Promote a positive, inclusive and safety-first culture.
Guest Experience
- Ensure a welcoming and efficient service for all guests.
- Handle guest queries and complaints professionally.
- Support improvements based on guest feedback.
- Maintain accessible and family-friendly service standards.
- Be visible and proactive on the floor during service.
Financial & Stock Control
- Support labour cost control and efficient staffing.
- Assist with stock ordering, control and rotation.
- Monitor waste and support cost-saving initiatives.
- Ensure accurate cash handling and compliance.
- Support delivery of promotions and upselling opportunities.
Health, Safety & Compliance
- Ensure compliance with food safety and hygiene standards.
- Support allergen and dietary requirement processes.
- Ensure safe systems of work are followed.
- Support audits and inspections.
- Maintain accurate records and checks.
- Ensure all team members hold required training and certifications.
Collaboration
- Work closely with other F&B venues, kitchens and operations teams.
- Support resort-wide events and peak periods.
- Liaise with cleaning, maintenance and supply teams.
- Deputise for the Food Court Manager when required.
Key Knowledge/Experience & Qualification Requirements
Essential
- Experience in a high-volume food service environment
- Supervisory or team leadership experience
- Strong organisational and communication skills
- Understanding of food safety and hygiene standards
- Ability to work in a fast-paced environment
- Good problem-solving skills
- Flexible to work shifts including evenings and weekends
Desirable
- Experience in holiday parks or resorts
- Food safety qualification (Level 2/3)
- Personal licence (where applicable)
- Experience managing rotas and staffing levels
- Cash handling and stock control experience
About Butlin's
At Butlin’s, we’re all about fun, excitement, and adventure by the bucketload! For over 80 years we’ve been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders.
Ask any of our team, past and present, and one of the best things they’ll say about working at Butlin’s is our culture! We’re all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values.
So, if you want a role where you Create Smiles, where you aren’t afraid to Get Stuck In and where the team genuinely Cares For Each Other – this could be the perfect fit for you.
There has never been a more exciting time to join Butlin’s!