German Speaking Senior Customer Service Advisor

German Speaking Senior Customer Service Advisor

Location: Bristol (Hybrid after probation)

Salary: £31,500 + bonus

Contract: Permanent, Full-Time

Hours: Monday – Friday, shifts between 8am – 9pm

Our client is looking for a fluent German and English speaker to join their customer operations team in a senior support role focused on complex queries, escalations, and service improvement. This opportunity is ideal for someone with strong customer service experience who enjoys problem-solving and supporting both customers and colleagues in a fast-paced environment.

The Role:

• Handle complex customer queries and escalations across multiple channels
• Provide guidance and support to customer-facing teams
• Work closely with internal stakeholders to resolve issues efficiently
• Monitor service quality and identify areas for improvement
• Support coaching, reporting, and process improvement activities
• Ensure high levels of accuracy, professionalism, and customer satisfaction

About You:

• Fluent in both German and English
• Previous experience in customer service, escalations, complaints handling, or operational support
• Strong communication and interpersonal skills
• Able to manage complex situations calmly and professionally
• Organised, adaptable, and detail-oriented
• Comfortable working in a fast-paced and collaborative environment

This is an excellent opportunity to join a supportive organisation offering structured training, long-term development opportunities, and hybrid working following probation.