Operations Manager

Operations Manager — Altius Talent

Bristol-based

About Altius

Altius Talent is a UK-based recruitment firm placing senior operations, sales and management talent into the US logistics and freight forwarding market. We've built a profitable, fast-growing business with a strong reputation across Houston, Dallas, the Northeast, and the Midwest — and we're now scaling toward a defined exit horizon.

We bill from the UK into the US. Our consultants are smart, well-paid, and supported. We're not a churn-and-burn agency.

Why this role exists

The owner currently absorbs every operational fire — IT, email, vendors, payroll, commissions, hiring logistics, reporting, systems. That's no longer scalable.

This role exists to take ownership of operations so the leadership team can focus on what they do best: client relationships, billing, and strategic growth. It's a genuine number-two seat with real ownership, not a pure admin role.

What you'll own

People & hiring

• Day-to-day people management for the consultant team
• Onboarding new hires through to productivity
• KPI tracking, weekly 1:1s, performance management
• Sourcing and first-stage interviewing for new hires

Systems & vendors

• Bullhorn (CRM), LinkedIn Recruiter, RingCentral
• Email infrastructure
• IT support relationship
• Vendor management, contracts, renewals

Finance & commercial admin

• Commission calculations and verification
• Payroll liaison with our accountant
• Monthly KPI dashboard and reporting to the owner
• Compliance, contracts, terms of business

Office & operations

• Smooth running of the day-to-day
• New initiatives (US office setup is on the horizon — this role helps deliver it)

Who you are

• 5+ years experience in recruitment operations, agency management, or a number-two role at a similar-size firm
• Comfortable with Bullhorn or a comparable CRM, and confident across the recruitment tools stack
• Detail-oriented — commissions, payroll, and KPIs need to be right, every time
• Comfortable managing people without ego
• Strong systems-thinker who can spot what's broken and fix it
• Discreet, dependable, low-drama

You're not an ex-biller wanting to get back into billing. You're someone who finds running things well genuinely satisfying.

What we offer

• base depending on experience, plus performance bonus tied to firm KPIs
• Hybrid working (4 days office / 1 day remote), Bristol HQ
• Direct line to ownership, real influence on direction
• A profitable, stable, growing firm with a clear long-term plan
• Genuine ownership of your function; we're hiring you to run this, not to ask permission