Job Title: General Manager
Location: Birmingham (The Mailbox)
Salary: Competitive
Contract Type: Full-time, Permanent
About the Role:
We’re recruiting for a General Manager to join a high-end, modern dining restaurant located in one of Birmingham’s most prestigious destinations.
This is an exciting opportunity for an experienced hospitality leader to take full ownership of day-to-day operations, team performance, and the overall guest experience. You will play a key role in maintaining exceptional standards while driving the commercial success and reputation of the restaurant.
The role is ideal for someone with a strong background in premium or fine dining environments who is passionate about delivering outstanding service and building high-performing teams.
Key Responsibilities:
Restaurant Leadership & Operations
- Lead the day-to-day operations of the restaurant, ensuring an exceptional guest experience
- Maintain high standards across food quality, service delivery, cleanliness, and overall hospitality
- Oversee stock control, supplier relationships, and ordering processes
- Ensure full compliance with food safety, hygiene, and health regulations
Team Leadership & Development
- Manage and develop the full restaurant team including supervisors, servers, bartenders, and chefs
- Recruit, train, and mentor staff while fostering a positive and professional team culture
- Lead from the front on the restaurant floor, setting the standard for service excellence
Performance & Commercial Management
- Monitor business performance including sales, labour costs, and operational efficiency
- Work closely with senior stakeholders to drive revenue growth and profitability
- Manage guest feedback effectively, resolving issues quickly and maintaining brand reputation
Candidate Profile:
- Minimum 3 years’ experience as a General Manager within a premium or fine dining environment
- Strong leadership and team management skills
- Excellent understanding of restaurant operations and service standards
- Good financial awareness, including labour cost control and sales performance
- Highly organised with the ability to manage a busy, fast-paced environment
- Strong communication skills and a genuine passion for hospitality
What Our Client Offers:
- Competitive salary (£40,000 – £45,000 depending on experience)
- Performance-based bonus structure
- Opportunity to lead a well-established restaurant in a prime Birmingham location
- Autonomy to shape team culture and operational success
- A supportive and ambitious working environment
How to Apply:
If you’re an experienced hospitality leader looking for your next challenge, we’d love to hear from you.
About Us:
We are a specialist recruitment agency connecting talented professionals with high-growth businesses across the UK. We focus on building long-term relationships and matching candidates with opportunities where they can thrive and make an impact.