Training Account Manager (Client Services)

Morson Nexus is growing, and we’re looking for a Training Account Manager to join our Client Services team.

This is a client-facing role at the heart of the customer journey, where building strong, trusted relationships is just as important as managing bookings and driving commercial performance. You’ll be someone who takes pride in going the extra mile for clients, ensuring they receive a responsive, knowledgeable and seamless service from first enquiry through to confirmed booking.

Around 80% of your activity will be inbound enquiries, supported by warm relationships and existing clients. However, there is also a proactive and commercial element to the role - you’ll be confident identifying opportunities to fill courses, engage clients, and ensure maximum utilisation across your portfolio.

We’re looking for someone who is proactive, driven, and commercially aware, but equally passionate about delivering an outstanding client experience and building long-term relationships.

What you’ll be doing

• Managing inbound training enquiries and converting them into confirmed bookings
• Building strong, trusted relationships with clients through regular engagement and support
• Going the extra mile to understand client needs, priorities, and training requirements
• Proactively identifying opportunities to fill remaining course spaces
• Advising clients on suitable training pathways, expiries and competencies
• Working closely with internal teams to coordinate trainers, venues and logistics
• Using CRM/LMS systems to manage data, pipeline and performance

What we’re looking for

• Experience in client services, account management, training coordination or similar
• Strong relationship-building skills with a customer-first mindset
• Proactive, driven and confident engaging clients via phone and email
• Commercial awareness with an understanding of utilisation, pricing or margins
• Comfortable managing multiple priorities in a fast-paced environment
• Sector experience (Rail, Construction, Utilities, H&S) is beneficial but not essential

What’s in it for you

• Competitive salary and quarterly bonus
• Based in either Wigan or Salford (teams across both locations)
• Hybrid working flexibility (once initial training completed)
• Client visits (expenses paid – driving licence beneficial)
• Genuine opportunity to grow as part of a business with strong expansion plans

If you enjoy building relationships, solving problems for clients, and combining service with a commercial edge, this could be a great next step.