Service Manager

We are seeking an experienced and motivated Agricultural Service Manager to lead our busy Service Department at our Colchester Branch in Essex. This is a pivotal leadership role responsible for overseeing agricultural machinery repairs alongside professional and domestic horticultural equipment servicing.

If you thrive in a fast-paced environment, enjoy leading teams, and are commercially aware, this could be the ideal next step in your career.

As Agricultural Service Manager, you will take full responsibility for the efficient day-to-day running of the Service Department, ensuring high-quality workmanship, excellent customer service, and strong financial performance.

You will act as the key link between senior management, customers, and technicians—ensuring communication is clear, accurate, and timely at all times.

Key Responsibilities

• Oversee daily workshop operations to ensure efficient workflow and service delivery
• Lead, organise, mentor, and supervise service technicians
• Plan and allocate workloads to maximise productivity and efficiency
• Build and maintain strong customer relationships, handling enquiries and complaints professionally
• Manage departmental performance, including profit and loss reporting
• Ensure all work meets company procedures and manufacturer standards
• Confidently manage staff matters in line with company policies
• Maintain accurate service records, reports, and administrative processes

About You

• Strong knowledge of agricultural and/or horticultural machinery (advantageous)
• Previous management or supervisory experience, ideally within a busy service environment
• Commercially aware, with an understanding of P&L management
• Excellent communication skills, both verbal and written
• Calm, diplomatic, and solutions-focused under pressure
• Highly organised, with the ability to prioritise and multitask effectively
• Confident managing people and handling confidential matters
• Able to balance customer expectations without overcommitting
• Proactive, structured, and capable of working on your own initiative
• Professional in appearance with a good level of general fitness

Additional Information:

Location: Colchester, Essex CO2 8HT

Start Date: Immediate, but subject to candidate notice period

Hours: 42.5 hours per week – 8am to 5:30pm Monday to Friday (1-hour unpaid lunch) Additional hours may be required to include alternate Saturdays and peak times e.g. harvest

Contract: Permanent, Full time, Salaried

Salary: £Competitive (dependent on experience) plus company vehicle and profit-related bonus

Benefits: 32 days annual leave including bank holidays, Company Sick Pay Scheme,

Workplace Pension, Employee Referral Bonus Scheme, Winter Flu Jab, Wellbeing Focus Group, Staff Discount in Country Stores and Life Assurance Cover (2 x salary)