Office Administrator (12 months – maternity cover)

ABOUT EMS

EMS is a global leader in the design, manufacturing, and distribution of precision medical devices used in dental prevention, pain therapy, and urology. With over 40 years of expertise, EMS delivers innovative solutions across three key medical fields:

• Dental Prevention – Inventors of Guided Biofilm Therapy (GBT), an evidence-based protocol for biofilm management
• Pain Therapy – Leaders in shock wave technologies for musculoskeletal treatments
• Urology – Market leaders in endoscopic lithotripsy

Driven by our core values—Respect, Excellence, and Client Orientation—we are committed to delivering clinically proven, minimally invasive treatments that improve patient outcomes worldwide.

MISSION

As an Office Administrator, you will support the day-to-day operations of the UK office, ensuring smooth administrative, order processing, and customer support activities.

You will play a key role in maintaining efficient internal processes and delivering high-quality service to customers and partners.

TASKS & RESPONSIBILITIES

• Process and manage customer sales orders accurately and in a timely manner
• Respond to client inquiries and provide administrative support
• Follow up on orders, deliveries, and payment status
• Generate invoices and support payment tracking
• Support the day-to-day operations of the office
• Monitor and maintain stock levels
• Manage incoming phone calls and emails
• Coordinate with internal teams (Sales, Customer Care, Finance) to ensure smooth operations

PROFILE & REQUIREMENTS

• Previous experience in an administrative, customer service, or office support role
• Strong organizational and multitasking skills
• Good attention to detail and ability to manage priorities
• Customer-oriented mindset with strong communication skills
• Proficient in Microsoft Office and ERP systems (experience with order processing is a plus)
• Fluent in English; any additional language is a plus

WHY JOIN EMS?

At EMS, you will join a dynamic and international environment where innovation, quality, and collaboration are at the core of everything we do.

You will have the opportunity to contribute to impactful projects, work with multidisciplinary teams, and grow within a fast-evolving and demanding industry. EMS offers a stimulating workplace where initiative, ownership, and continuous improvement are encouraged.

POSITION DETAILS

• Contract: Fixed-term (12 months – maternity cover)
• Location: Cambridgeshire, England, United Kingdom
• Start date: To be defined