Google Cloud Architect
£65,000 – £85,000 (Depending on Experience)
Our client is a global leader in digital transformation, delivering large-scale, AI-driven customer experience and contact centre programmes for major enterprise and telecoms organisations. They are investing heavily in next-generation customer engagement platforms powered by Google Cloud and Gemini technologies, with a strong focus on automation, conversational AI, and human-agent collaboration at scale.
This is a hands-on Google Cloud Architect role sitting within a specialist Google Cloud engineering group. The focus is not advisory. You will be embedded in delivery teams, responsible for turning architecture into working, production-grade solutions that directly shape customer service operations in live environments.
The role sits at the centre of a major transformation programme within a fast-evolving telecoms landscape in Ireland, where customer experience, AI automation, and omnichannel engagement are being redefined from the ground up.
Key Responsibilities
Agentic Customer Experience Solution Implementation
- Implement AI-powered customer engagement solutions across complex enterprise environments.
- Deliver agentic AI customer journeys where AI and human agents collaborate seamlessly in real time.
Google Customer Engagement Suite (CES) Engineering
- Build and configure solutions using Dialogflow CX, Agent Assist, and Conversation Insights.
- Integrate CES capabilities with enterprise CRM and contact centre platforms.
- Support omnichannel customer engagement implementation across voice, chat, and digital channels.
Gemini AI Enablement
- Apply Gemini capabilities across customer service use cases, including summarisation, response generation, intelligent routing, and conversational understanding.
- Enhance customer interaction workflows using generative AI capabilities.
Hands-On Google Cloud Engineering
- Work across Vertex AI, BigQuery, Cloud Run, GKE, Pub/Sub, Dataflow, APIs, IAM, and security controls.
- Support CI/CD pipelines, cloud-native deployments, and reusable component development.
Architecture-to-Engineering Delivery
- Translate solution architecture into implementable technical designs.
- Support senior architects in defining scalable engineering patterns.
- Guide engineering teams on best practice implementation approaches.
AI Operations & CX Alignment
- Work directly with operational teams to align AI systems with real contact centre workflows.
- Validate automation outcomes and customer experience performance during delivery.
Technical Skills & Experience
Required
- Strong hands-on experience with Google Cloud platform delivery.
- Experience building conversational AI or customer engagement solutions.
- Understanding of contact centre operations and CX platforms.
- Strong API integration and cloud-native engineering experience.
Preferred
- Dialogflow CX and Contact Center AI (CCAI) experience.
- Experience with Gemini or generative AI integrations.
- Voice, chat, or omnichannel automation experience.
- Exposure to customer experience transformation programmes.
This is a delivery-heavy architecture role where impact is measured in real-world customer outcomes, not documentation. You will be building systems that directly influence how large-scale organisations handle millions of customer interactions.