Collections Service Delivery Manager

Cactus Search is proud to be partnering with a well-known, highly respected organisation within a regulated environment to recruit a Collections Service Delivery Manager.

This is a fantastic opportunity for an experienced operational leader to take ownership of a large, multi-site function and play a key role in driving performance, transformation, and customer outcomes.

Hybrid (2 days in office – South West UK)

£55,000 – £65,000 + car allowance + bonus + excellent benefits

You’ll lead a sizeable operation across internal teams and UK-based partners, ensuring collections activity is efficient, compliant, and customer-focused. This is a highly visible role with real influence across operations, strategy, and transformation.

Key Responsibilities

• Lead, inspire, and develop a large, diverse operational team
• Own collections performance, KPIs, and service delivery outcomes
• Drive continuous improvement and embed new ways of working
• Act as a key operational lead on transformation and change initiatives
• Collaborate with senior stakeholders across multiple business areas
• Ensure governance, compliance, and risk management standards are met
• Build strong relationships with external delivery partners

What We’re Looking For

• Proven leadership experience within large-scale operations
• Background in collections, customer operations, or similar environments
• Strong stakeholder management and influencing skills
• Experience delivering change in fast-paced, evolving businesses
• Commercial awareness with a data-driven mindset
• Passion for delivering fair and positive customer outcomes

If you’re looking for a role where you can genuinely shape service delivery, influence strategy, and lead meaningful change — this could be the perfect next step.

Send me a CV directly (matt@cactussearch.co.uk) or apply via Cactus Search today.

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