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Role: Coordinator, Ethics & Independence, Reporting & Systems
Role Summary
Embedded within the Risk & Compliance Central Operations team and dedicated to the Global Ethics & Independence (E&I) programme, the Coordinator provides hands-on operational coordination support to enable the effective day-to-day running of E&I reporting and related processes.
This role focuses on coordinating activities across a large global Power BI reporting portfolio and associated intranet and support resources, helping to ensure accuracy, continuity, and timely delivery across multiple jurisdictions.
The role requires a detail-oriented and well-organised individual with strong coordination and communication skills, capable of tracking multiple parallel activities, maintaining clear documentation and providing regular status updates to senior stakeholders.
Key Responsibilities
Project Coordination
- Coordinate the update and maintenance of a global Power BI reporting portfolio consisting of 60+ E&I reports.
- Coordinate changes to the reports by:
- being the contact between E&I stakeholders, business users, and Power BI development teams.
- gathering and documenting change requests - making sure that the reporting requirements and clearly captured.
- monitoring project deadlines with the Power BI developers to ensure timely deployment of new reports or updates to existing reports.
- Monitor and track reporting development timelines, dependencies, and delivery milestones; proactively communicate progress, risks, and delays to stakeholders.
- Support and coordinate the maintenance of the E&I reporting intranet site, ensuring content, access, navigation, and documentation remain up to date.
- Monitor all 60+ E&I reports on a daily basis to ensure reports are functioning correctly and investigate errors or other issues promptly – escalating problems to the developers as and when necessary.
- Coordinate the administration and scheduling of annual report rollovers, refresh cycles, and pre-approved structural updates resulting from regulatory, policy, or programme changes.
- Assist with documenting reporting updates and coordinate their communication to users.
Project update reports
- Prepare and distribute regular status updates to the E&I team on project progress and delivery timelines.
- Ensure reporting documentation is current, accessible, and aligned with governance standards.
- Maintain version control, documentation repositories, and audit trails for reporting deliverables.
Coordination of ServiceNow related projects
- Coordinate and support the implementation of new ServiceNow-based E&I support processes, working within agreed scope and approvals.
- Liaise with E&I stakeholders to gather, clarify and document functional and reporting requirements for new and enhanced support services.
- Liaise with Global IT teams to coordinate the configuration and deployment of ServiceNow request forms, workflows, and dashboards.
- Track project timelines, dependencies, and actions, and coordinate stakeholder communications for each ServiceNow initiative.
- Assist with preparing draft briefings, process documentation, user guidance, and launch communications on agreed content.
- Track actions and open items, follow up on deliverables, and escalate risks or issues to appropriate owners where necessary.
- Support checks to confirm that reporting and data captured through ServiceNow align with defined operational and governance requirements.
Programme operations & continuous improvement
- Coordinate and maintain integrated programme timelines covering reporting, support processes, and related E&I initiatives, based on agreed plans and inputs.
- Track delivery activities across multiple workstreams, ensuring steps, approvals, and dependencies are documented and kept up to date.
- Produce weekly programme plans and status updates that summarise progress, risks, issues, and upcoming milestones for review.
- Assist with drafting programme reports and summary materials for leadership and governance forums based on agreed information.
- Maintain action logs, decision registers, and issue trackers and coordinate follow-ups with responsible owners to support timely closure.
- Identify and log potential opportunities for process or tool improvements and escalate suggestions to appropriate programme owners for consideration.
Required Skills & Experience (7+ years)
Essential
- At least 7 years’ experience in program coordination, project coordination, or PMO, ideally within a global accounting and/or regulated environment.
- Demonstrated ability to manage multiple concurrent projects with competing priorities and complex dependencies.
- Strong project planning and scheduling skills (critical path, dependencies, RAID logs, deliverable lifecycle).
- Excellent written communication skills, including drafting minutes, reports and executive summaries.
- High attention to detail and strong organisational and planning skills.
- Advanced proficiency in Microsoft 365 (Outlook, Teams, Word, PowerPoint, Excel, SharePoint).
- Confidence working across multiple systems and platforms, such as LMS platforms, intranets, web tools and survey software.
- Clear and professional communicator, able to work effectively with a wide range of stakeholders.
- Proactive, reliable and comfortable managing multiple tasks at the same time.
- Enjoys operational work and supporting programmes that span multiple teams and regions.
- Strong operational capability and a willingness to learn and adapt.
Preferred
- Experience working with ServiceNow (request management, workflows, reporting).
- Background supporting teams in Ethics & Independence, Risk, Compliance, Governance, or Quality functions.
- Familiarity with global data governance, reporting controls, and audit-readiness.
- Experience maintaining intranet or internal knowledge sites.
- Project or programme management certification (e.g., PRINCE2, CAPM, PMP) considered an advantage.
Qualifications
Bachelor’s degree (Business, Compliance, Risk, Governance, or related field) or equivalent experience.
Project coordination/PMO certification a plus.
Measures of Success
- Timely coordination of Power BI report deliveries and enhancements in line with agreed requirements and developer schedules.
- Smooth coordination of annual rollovers and update cycles, based on approved plans and inputs.
- Effective implementation of ServiceNow support processes with coordinated documentation and user guidance to encourage adoption.
- Accurate and up-to-date programme plans, action logs, and status reporting maintained for visibility and follow-up.
- Positive stakeholder feedback reflecting clear communication, responsiveness and delivery discipline throughout reporting and support activities.
Why BDO?
We inspire others, to go further
At BDO, your ideas matter. You’re encouraged to think beyond the expected, explore new possibilities, and shape your own path. Here, you can make a meaningful impact, on your career, on your community, and on the future we build together.
We create together, to reach higher
We’re a people‑powered organisation, united by our diverse strengths and shared ambition. You’ll join a collaborative global team that values your perspective, amplifies your ideas, and supports your growth. Through global connections, shared knowledge, and opportunities for mobility, you’ll be part of something bigger: creating solutions that matter.
We build trust, to lead purposefully
Your expertise drives real outcomes at BDO. You’ll be part of an organisation that is trusted, recognised, and respected worldwide. With a strong commitment to integrity, sustainability, and positive impact, you'll be empowered to lead with purpose, both in the work you deliver, and in the communities where you live and work.
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