Enterprise Onboarding Executive
Location: Remote
We’re looking for a Enterprise Onboarding Executive to join our growing team!
In this role, you will be the face of our company for our high-value enterprise and corporate clients, ensuring they have a seamless and successful experience from day one.
You will act as a trusted partner, diving deep into our customers' business operations, guiding them through our platform, and ensuring they are set up for long-term growth and success.
If you enjoy taking ownership and being the "bridge" between a complex product and a happy client, this role is for you.
About Us
The Despatch Company is a fast-growing technology organization providing advanced logistics, fulfillment, and e-commerce software used by retailers and carriers worldwide. Our products manage millions of shipments annually, powering mission-critical integrations and automated workflows for global clients operating at scale.
Key Responsibilities
- Lead the Journey: Manage the end-to-end onboarding process for new enterprise clients, ensuring a smooth transition.
- Be the Expert: Develop a deep understanding of each client’s business, workflows, and operational needs to provide tailored solutions.
- Teach & Inspire: Deliver product demonstrations and training sessions specifically designed for each client's unique use case.
- Consultative Guidance: Guide customers on best practices to ensure they maximise the value they get from our software.
- Be Organised: Manage onboarding timelines and ensure timely "go-live" moments without compromising quality.
- Nurture Relationships: Schedule and run regular check-ins (weekly, bi-weekly, and monthly) post-launch to maintain momentum.
- Primary Contact: Act as the main point of contact during the onboarding and early lifecycle stages, building strong, long-term relationships.
- Proactive Problem Solving: Troubleshoot issues as they arise and proactively identify solutions before they become hurdles.
- Internal Collaboration: Work closely with our product, support, and development teams to resolve client needs and improve the product.
- Documentation: Maintain accurate records of client interactions, progress, and feedback to help us grow together.
What We’re Looking For
- Communication: Excellent written and verbal communication skills – you know how to explain complex things simply.
- Ownership: A strong sense of accountability and follow-through; you take pride in seeing a project to the finish line.
- Client Confidence: Comfort and professional ease when working with high-level enterprise clients.
- Organisation: Exceptional time management skills with the ability to manage multiple clients and priorities simultaneously.
- Poise: A calm, composed, and professional attitude, even when things get busy or under pressure.
- Mindset: A strong problem-solving and troubleshooting mindset combined with high attention to detail.
- Empathy: A relationship-driven, customer-first approach. You understand the client’s needs and celebrate their wins.
Nice to Have
- Experience in onboarding, customer success, technical support or similar roles
- Background in SaaS or other software platforms
- Familiarity with APIs, integrations or workflow based troubleshooting
- Experience in logistics, warehousing, eCommerce, shipping or operations-focused environments
Why Join Us?
This role requires strong ownership of the onboarding process from initial setup through to post-launch follow-ups. You’ll need to proactively manage schedules, coordinate with various stakeholders, and ensure nothing falls through the cracks.
If you thrive in a fast-paced environment, enjoy working closely with customers, and take pride in delivering exceptional service, we’d love to hear from you.
What We Offer?
- The opportunity to work on market-leading WMS (Warehouse Managemet System) platforms that aretrusted globally
- A genuine chance to influence how real-world users interact with and experience our products every day
- A role that truly values your individual judgement, operational common sense and empathy for the user journey
- A supportive, remote working environment
- Full-time, permanent position designed for a long-term career growth
- Salary (DOE)