Senior Business Analyst

Job Title: Senior Business Analyst

Department: Technology & Change

Salary: Up to £65,000 (DOE) + Benefits

Location: Burton Upon Trent (2 Office Days per wk essential)

Job Type: Full Time Permanent, full UK working rights essential

With respect please no recruitment agencies

About Riviera Travel

Riviera Travel is one of the UK’s leading escorted tour and river cruise companies, proudly creating high quality, carefully curated travel experiences for almost forty years. We are passionate about exceptional customer experiences and are recognised for our award-winning service. As a growing business, we combine our love of travel with a strong focus on innovation, continuous improvement and modernising how we work. It is a friendly and collaborative place to build your career, where people care deeply about what they do and take real pride in delivering unforgettable holidays for our guests.

The Role

Are you an experienced Senior Business Analyst who thrives in complex, technical environments and enjoys shaping impactful change? Riviera Travel is embarking on an exciting period of transformation, and we are looking for a highly capable, technically minded Senior Business Analyst to join our Technology & Change team.

This is a fantastic opportunity to influence major programmes of work including our booking platform transformation while also contributing across wider business, process, and technology change initiatives.

Operating across the full project lifecycle, you’ll act as a trusted partner between Technology and the wider business ensuring requirements, impacts, and outcomes are clearly understood, documented, and delivered.

You will lead on complex, cross-functional change, with an initial focus on our booking platform and associated integrations. This requires someone who is confident engaging in technical dialogue, translating business needs into precise technical specifications, and guiding teams through discovery to delivery.

What you’ll be doing

• Lead business analysis activity for medium-large programmes, owning discovery, definition, design, and delivery artefacts.
• Plan and run cross-functional workshops, technical deep-dives, and stakeholder alignment sessions.
• Translate business objectives into structured epics, features, user stories, functional specs, and process models.
• Produce high-quality documentation including data mapping, interface specifications, system interaction diagrams, and requirements traceability.
• Work closely with Enterprise and Solution Architects to shape optimal solutions and operating models.
• Support integration design, testing, and end-to-end validation activities.
• Provide mentorship, oversight, and quality assurance to BAs across the team.
• Act as a point of escalation for requirements, scope, or traceability issues.
• Ensure business readiness, impact assessment, and change implications are fully understood.

Essential skills & Experience

• Strong technical BA background with experience across integrated systems, APIs, and complex IT programmes.
• Ability to confidently engage with architects, developers, and technical SMEs.
• Skilled in producing user stories, process models, interface specifications; experience with Azure DevOps or JIRA.
• Solid understanding of data flows, mappings, structures, and integration dependencies.
• Experience working through full SDLC, including supporting testing and validation.
• Excellent stakeholder management, with the ability to translate complex technical detail into clear, business-friendly language.
• Calm, collaborative, personable communication style with strong analytical and problem-solving capability.

Desirable

• Experience in travel, tour operations, or booking/transactional platforms.
• Background in both legacy and modern platform integrations.
• Relevant certifications (BCS, IIBA, Agile BA).

Who will thrive here

We’re looking for someone:

• Technically competent and confident navigating complex integrations.
• Comfortable working with senior stakeholders including CTO-level.
• Adaptable and experienced across a variety of industries and project environments
• Not just a technical BA, but also a strong partner across business and process change
• Calm, clear, and structured in communication able to “talk through” complex scenarios

Why join Riviera Travel?

You’ll be part of a growing, forward-thinking technology function driving meaningful digital and operational transformation. You’ll work closely with architects, developers, product owners, operational teams, and a variety of stakeholders across the business helping shape solutions that elevate customer experience and internal capability.