The Role
The Product Manager CRM Portfolio & Technical Services owns the definition, optimization, and online performance of Goodfellow’s services and technical solution offers, including CRMs, material testing, and micro‑machining. The role is accountable for translating complex technical capabilities into scalable, structured, and commercially effective product offers aligned to the Group’s Global strategy.
This role requires a strong technical background and acts as the critical bridge between technical delivery, catalogue structure, and commercial execution.
Key Responsibilities
- Catalogue, Service & Technical Range Ownership
- Accountable for the commercial performance of assigned product ranges.
- Own and lead structured range reviews, including range optimisation, extension, and rationalisation decisions.
- Develop and execute catalogue strategy aligned to market demand, customer needs, and growth priorities.
- Own the structure, scope, and performance of service and technical solution ranges.
- Lead service range reviews, optimisation, and standardisation to improve scalability and clarity.
- Define service offers, options, and positioning in collaboration with Technical Solutions and Operations.
- Analyse service performance, demand patterns, and enquiry data to inform range evolution.
- Product Data & Online Effectiveness
- Ensure service offers are clearly defined, structured, and discoverable online.
- Own online effectiveness of services, including content clarity, application definition, and conversion.
- Work closely with the Technical Science Writer to ensure technical accuracy and clarity.
- SEO, PPC & Discoverability
- Own SEO and PPC performance for CRMs, services and technical solution offers.
- Ensure they are discoverable and correctly positioned for target applications.
- Use performance data to refine service positioning and digital execution.
- Cross Functional Collaboration
- Act as the product owner for services, working deeply with entities in the Group.
- Translate technical capability into repeatable, commercial product structures.
- Provide technical input into pricing logic, go‑to‑market strategy, and content development.
Key Requirements
- Proven experience in a technically‑led product management or solutions role.
- Strong technical background required (materials science, engineering, physics, chemistry, or equivalent experience).
- Ability to work credibly with technical teams and understand service delivery constraints.
- Experience structuring and commercialising complex or bespoke technical offers.
- Strong analytical, communication, and stakeholder management skills.
Salary & Benefits
- Competitive salary, dependent on experience.
- Standard management bonus aligned to company performance and individual objectives.
About the Goodfellow Group
Founded in London in 1946, Goodfellow is a global leader in advanced materials, offering over 170,000 products to support innovation in sectors like aerospace, medical research, and green energy. With offices across Europe, the USA, and China, and backed by Battery Ventures, we’re driving growth through strategic acquisitions and global expansion. Recent acquisitions include Potomac Photonics (USA), Suisse Technology Partners (Switzerland), and The Bureau of Analysed Samples (UK). At Goodfellow, we’re united by technical excellence, collaboration, and sustainable innovation. Whatever your passion—science, engineering, technology, or business—you’ll find your future here.
Our Values
All employees are required to live by the company values:
Continuous Improvement:
- Acknowledge the shortcoming and limitations within yourself and your team and take action to mitigate these.
- Seek ways to improve and enhance Goodfellow working practices.
- Be receptive to new ideas and practices to improve the results within your team.
- Implement solutions and changes positively and encourage the same within your team.
- Encourage your team to provide solutions not problems.
- Be receptive to feedback for your own and team’s performance.
- Go above and beyond.
- Actively seek feedback from your teams’ customers to ensure their needs and expectations are met.
Responsibility:
- Knowledge of managing the commercial impact of a team.
- Ability to meet both personal and departmental KPIs.
One Team:
- Regularly communicate the progress of the department/teams’ efforts based against the operational plan and business objectives.
- Build a positive and healthy working relationship with all colleagues in your team and company.
- Communicate with all colleagues in a professional, calm and assertive manner.
- Be flexible to the needs and requirements of other teams.
Customer Centric:
- A mindset that puts the customer at the centre of everything we do.
- Flexibility and a positive attitude towards opportunity.
- Exhibit a positive approach and treat all colleagues, clients etc with dignity and respect.