We are seeking a highly organised and detail-oriented Order Fulfilment Coordinator to manage customer orders from handover through to successful delivery. This role requires strong collaboration across multiple teams and a proactive approach to ensuring a seamless customer experience.
Contract Role - 1 Year
Key Responsibilities:
- Take ownership of sales orders within SAP following order handover, managing the full order lifecycle to ensure on-time delivery
- Liaise with internal and external stakeholders including sourcing, procurement, repair vendors, warehouse, logistics, compliance, and finance to resolve issues and maintain smooth order progression
- Provide regular updates to stakeholders on order status, highlighting any risks or issues
- Support accurate financial reporting by tracking and updating pacing risks and opportunities
- Participate in daily operational meetings, identifying process improvement opportunities and driving efficiencies
- Ensure full compliance with company policies, local regulations, and relevant laws
Requirements:
- Experience using CRM/ERP systems such as Salesforce and SAP (or similar)
- Background in a service, operations, or customer support environment
- Strong organisational and communication skills with a high level of attention to detail
- Ability to collaborate effectively across cross-functional teams
- Additional language skills are advantageous
- Proficiency in Microsoft Office tools, including Excel, Word, PowerPoint, and Outlook
If you thrive in a fast-paced environment and enjoy coordinating across teams to deliver excellent customer outcomes, we encourage you to apply.