Quality Manager – Gifting
Chatteris, Cambridgeshire (PE16 6EG)
Full-time, 40 hours (Monday–Friday)
MM Flowers is looking for an experienced Quality Manager to lead quality and food safety across our gifting division.
About the Role
As Quality Manager – Gifting, you will play a pivotal role in ensuring the safety, quality, and legality of both raw materials and finished gifting products. With a strong focus on food safety and compliance, you’ll lead quality operations, manage audits, and drive continuous improvement across the site.
This is a key leadership position, ideal for someone with a strong background in food manufacturing quality systems who thrives in a fast-paced environment.
Key Responsibilities
Food Safety & Compliance
- Ensure full compliance with food safety standards, legal requirements, and customer codes of practice
- Manage and maintain the Food Safety Management System (FSMS)
- Oversee HACCP plans and ensure they are regularly reviewed and updated
- Lead internal audits and support external/customer audits
Raw Material Quality
- Oversee inspection and approval of raw materials against specifications
- Investigate non-conformances and work with suppliers to drive improvements
- Maintain accurate inspection records with supporting data and evidence
Finished Goods Quality
- Ensure all finished products meet quality, safety, and legal standards
- Manage out-of-specification issues and implement corrective actions
- Monitor quality trends and provide insights to key stakeholders
- Train operational teams on quality standards and processes
Team Leadership
- Lead, coach, and develop the gifting quality team
- Set objectives, manage performance, and conduct appraisals
- Plan team rotas to ensure effective quality coverage
- Promote a culture of high standards and continuous improvement
Data & Reporting
- Analyse quality data and produce performance reports
- Identify trends and drive improvements using data insights
Collaboration & Stakeholder Engagement
- Work cross-functionally with Procurement, Production, and NPD teams
- Act as the technical expert for gifting quality and food safety
- Support customer interactions and audits
- Provide technical input into new product development
About You
Essential Skills & Experience
- Proven experience in a Quality Manager role within the food industry
- Strong knowledge of HACCP, BRCGS, and food safety standards
- Experience with raw material and finished goods inspections
- Understanding of food labelling and compliance requirements
- Strong data analysis and reporting skills
- Experience leading and developing teams
Key Behaviours
- Trusted – reliable, accountable, and detail-focused
- Passionate – committed to quality and continuous improvement
- Dynamic – proactive and solutions-driven
- Collaborative – strong team player with excellent stakeholder engagement
Why Join MM Flowers?
At MM Flowers, we’re passionate about delivering high-quality products that customers love. You’ll be joining a business that values innovation, collaboration, and excellence, with opportunities to make a real impact.
Apply now to take the next step in your quality leadership career.