We are seeking an experienced UK Property Claims Director to lead a growing Property Claims function within a fast‑growing insurtech and claims services business, transforming property claims through technology and modern operating models.
This role provides strategic and operational leadership across claims performance, quality, governance, and people development. You will be accountable for delivering high‑quality outcomes, maintaining strong client and carrier relationships, and driving cost efficiency, leakage reduction, and continuous improvement. This is a senior leadership position for someone who thrives in a fast‑paced, evolving environment and enjoys building scalable, best‑in‑class claims operations. The key responsibilities are:
Operational Leadership & Quality
- Oversee day‑to‑day performance of the Property Claims function, ensuring quality, compliance, and effective reserving practices
- Drive cost control, leakage reduction, subrogation, and continuous improvement initiatives
- Conduct audits, escalated reviews, and KPI performance analysis, implementing corrective actions
People & Department Leadership
- Lead, coach, and develop managers and teams, embedding a strong performance and feedback culture
- Identify training needs, support succession planning, and deliver performance management and development plans
- Ensure clear communication and effective resource planning
Hiring & Workforce Management
- Oversee recruitment, onboarding, offboarding, and evolving role design
- Monitor capacity, productivity, and workload distribution, providing hands‑on support where required
Escalations & Stakeholder Management
- Act as the senior escalation point for complex, high‑value claims and complaints
- Partner with clients, carriers, MGAs, and vendors, attending meetings and driving resolution
- Analyse trends and address process or performance gaps
Skills & Experience
- Senior leadership experience within UK Property claims, ideally in a TPA or insurer
- Strong technical expertise in claims handling, reserving, cost control, and subrogation
- Proven ability to build and lead high‑performing teams in evolving environments
- Excellent stakeholder, client, and communication skills
- Track record of leading change and quality improvement initiatives
Requirements
- Minimum Dip CII (or working towards)
- 10+ years’ claims management experience, with a strong Property focus
- 8+ years of people management experience, ideally in a remote or distributed environment
- Confident in using and evolving claims technology and processes
- High standards of integrity, attention to detail, and accountability
A generous benefits package and a competitive salary are offered for the role.
This is a remote role, with occasional company or client visits required