Operations Integrator

Operations Integrator - Freshly Squeezed Events

Location: Ascot

Reports to: Commercial Integrator

The Opportunity

Freshly Squeezed Events has built a successful and fast-growing business delivering exceptional brand and client experiences. As the company enters its next stage of growth, we are looking for an Operations Integrator to strengthen operational leadership and ensure the business can scale sustainably.

This role sits at the heart of the organisation and is responsible for ensuring the business runs smoothly day to day. The Operations Integrator brings structure, clarity and operational discipline across the company, enabling the team to consistently deliver high-quality events while protecting margin, team wellbeing and client satisfaction.

The role works in close partnership with Liz, the Commercial Integrator, and the founders to ensure strong alignment between commercial growth and operational delivery.

Liz leads client relationships, commercial strategy and revenue growth. The Operations Integrator ensures the operational engine of the business runs effectively, from delivery systems and resourcing to operational performance and margin protection.

Together these roles form the leadership partnership responsible for scaling the business. This is a pivotal role in building the operational foundations that allow Freshly Squeezed to grow while maintaining the creativity and quality that define the brand.

Key Responsibilities

1.     Operational Leadership

Lead the operational running of the business day to day, ensuring clarity, consistency and accountability across delivery.

• Oversee the delivery of events across the portfolio
• Ensure projects are delivered on time, on budget and to the expected standard
• Identify operational risks early and resolve issues quickly
• Translate leadership priorities into clear operational execution

2.     Delivery Excellence

Strengthen the structure and discipline behind event delivery.

• Establish clear delivery processes from proposal to post-event review
• Introduce consistent project planning frameworks
• Ensure best practice across briefing, planning, supplier coordination and execution
• Lead post-event reviews to capture learning and improve future delivery

The goal is to move from heroic delivery to predictable excellence.

3.     Resourcing and Capacity Planning

Ensure the right people are working on the right projects at the right time.

• Manage resourcing across the delivery team
• Balance team workload and identify capacity gaps early
• Coordinate use of freelancers and external support
• Support recruitment planning as the business grows

This role becomes the central coordination point for delivery capacity across the business.

4.     Operational Systems and Processes

Design and implement operational systems that support growth.

• Introduce clear project management tools and templates
• Develop operational playbooks and delivery standards
• Improve internal communication and project handovers
• Continuously refine processes to increase efficiency and quality

The focus is on building simple, scalable systems that enable creativity rather than constrain it.

5.     Financial and Commercial Discipline

Ensure operational decisions support the financial health of the business.

• Improve visibility of project profitability
• Track delivery costs and resource utilisation
• Support forecasting and resourcing decisions
• Ensure operational discipline protects project margins

6.     Leadership Rhythm and Accountability

Strengthen operational discipline across the organisation.

• Run structured operational reviews and delivery check-ins
• Track progress on operational priorities
• Ensure accountability for delivery standards and commitments
• Provide operational insight to support leadership decisions

7.     Team Leadership

Support the delivery team to perform at their best.

• Provide operational leadership and guidance
• Create clarity around roles and expectations
• Encourage collaboration across teams
• Foster a culture of ownership and continuous improvement

What Success Looks Like

Within the first 12 months, the Operations Integrator will have:

• Established clear operational processes and delivery frameworks
• Improved visibility of project profitability and delivery costs
• Created stronger resourcing discipline across the team
• Reduced operational pressure on the founders and leadership team
• Enabled the team to deliver consistently high-quality events with greater efficiency

The business will feel more organised, predictable and scalable without losing its creative energy.

Skills and Experience

We are looking for someone with strong operational leadership experience in a fast-paced, project-led environment. Ideal experience includes:

• Operations leadership, production management or delivery leadership roles
• Experience in events, experiential marketing, agencies, production or similar environments
• Proven experience improving operational systems and delivery processes
• Strong project management and organisational capability
• Experience managing multiple complex projects simultaneously
• Comfortable operating in a growing SME or founder-led business

Personal Attributes

The successful candidate will be:

·      Structured and highly organised - Able to bring clarity and discipline to complex environments.

·      Calm under pressure - Comfortable managing busy delivery cycles and multiple priorities.

·      Pragmatic and solutions-focused - Quick to identify problems and implement practical solutions.

·      Commercially aware - Understands how operational decisions affect profitability.

·      Low ego, high ownership - Focused on making the business succeed rather than seeking personal visibility.

·      Collaborative and supportive - Works effectively with creative and client-facing teams.

Why This Role Matters

Freshly Squeezed has built a strong reputation for creativity, client experience and exceptional event delivery. The Operations Integrator will play a critical role in ensuring the business continues to grow successfully by strengthening the operational foundations of the company.

Working closely with Liz, the founders and the wider team, the Operations Integrator will ensure that commercial growth is supported by strong operational execution.

This role enables the founders and leadership team to focus on strategic growth, client relationships and the future direction of the business while ensuring the operational engine runs smoothly.Tips: Provide a summary of the role, what success in the position looks like, and how this role fits into the organization overall.