We are launching a brand new premium flexible workspace within the new art’otel London Hoxton - a bold, design‑led destination in the heart of Shoreditch that blends elevated hospitality with modern workspaces.
We’re looking for an Operations Manager to play a key role in the pre‑opening and launch, before leading the day‑to‑day operations of this flagship workspace. This role is central to delivering an exceptional member experience, strong operational standards and commercial success across co‑working and leased office floors.
What you’ll do:
Pre‑Opening & launch
- Support senior leadership in defining service standards, tone of voice and the overall workspace experience within the art’otel brand
- Develop and implement operational policies, procedures and SOPs
- Design member journeys, hospitality touchpoints and community programming
- Work closely with project and design teams during build and fit‑out
- Support the selection and set‑up of workspace systems
- Lead recruitment, onboarding and training of front‑of‑house and community teams ahead of opening
- Support soft‑opening activity, operational trials and launch readiness
Workspace Operations & Member Experience
- Ensure the smooth, efficient and personalised day‑to‑day running of the workspace
- Lead community engagement, events and relationship‑building initiatives
- Act as the main escalation point for member feedback, issues and service recovery
Team Leadership
- Manage reception, community and support teams
- Rota planning, performance management and ongoing training
- Build a strong, service‑led team culture aligned with hospitality values
Facilities, Compliance & Commercial Support
- Maintain premium presentation, cleanliness, safety and compliance across all workspace areas
- Manage planned and reactive maintenance
- Support sales activity through show‑space readiness and member tours
- Work closely with the sales team and hotel F&B teams to enhance commercial performance
- Manage operational budgets, support procurement
- Track utilisation, performance trends and feedback to drive continuous improvement
Our benefits:
- 30 days of holiday per year - including bank holidays, increasing with years of service
- PPHE and Radisson Hotel discounts
- Food and Beverage discounts at our restaurants and bars
- Benefit Hub – Discounts in many supermarkets, major retailers, attractions, restaurants and cinemas.
- Two free meals per day
- Free financial & mortgage advice and 24/7 employee assistance programme
- Access to 40% of your pay before payday through Wagestream
- Vitality at work scheme, with great gym discounts and more
- Free dry cleaning for workwear
- Travel season ticket loan,
- Ride to Work Scheme
- Annual team member parties and events
About you
- Extensive experience in operations within flexible workspace, hospitality or premium service environments
- Confident people leader with a hands‑on, service‑focused approach
- Strong operational, facilities and organisational skills
- Commercially aware, detail‑driven and passionate about hospitality and community
This is a rare opportunity to shape a flagship workspace from day one, embedded within one of London’s most iconic hotel openings. If you feel this exciting next step is the one for you, apply now!