We are seeking a professional and proactive Reception & Security Support Officer to be the first point of contact for visitors and staff. This role is key to ensuring a safe, welcoming, and well-organised environment while supporting both front-of-house operations and site security.
Key ResponsibilitiesVisitor Management:
- Welcome all visitors, book them into the site, issue appropriate ID passes, and notify their host promptly.
Customer Service:
- Provide a high standard of visitor care, including informing guests of available services and refreshments.
Security Compliance:
- Ensure all visitor security procedures are strictly followed and maintained at all times.
Communication Hub:
- Answer, screen, and direct incoming calls, handle general enquiries, and operate tannoy systems where required.
Reception & Facilities Upkeep:
- Maintain a clean, organised reception area and associated rooms, reporting any maintenance issues to Facilities.
Security Support:
- Work closely with the security team and provide assistance as required.
Emergency Response:
- Respond effectively to emergency situations, including evacuations and invacuations, following site procedures.
Mail Handling:
- Receive, sign for, and distribute incoming post. Sort and deliver mail to the correct departments.
Outgoing Mail:
- Accurately frank or stamp outgoing mail and coordinate collection with security for Royal Mail.
Incident Reporting:
- Report all incidents and emergencies to the Security Manager in a timely and accurate manner.
Additional Duties
- Carry out any other tasks as required to support operational efficiency and service quality.
- Participate in training and personal development activities.
- Communicate effectively with senior management, ensuring they are informed of any issues that may escalate.
About YouExcellent communication and interpersonal skills
- Strong organisational skills and attention to detail
- Ability to remain calm and professional in emergency situations
- A proactive and flexible approach to work
- Previous experience in reception, security, or customer service is desirable
What We OfferA supportive and professional working environment
- Opportunities for training and development
- Half day Fridays!