Property and Operations Manager

Location: London (Office based with on-site coordination if required)

Hours: Part-time initially, with the aim to move to full-time quickly based on performance

Salary: £40,000 per annum (pro-rated for part-time hours)

Company Overview

Curated Property is a boutique firm dedicated to managing a carefully selected portfolio of unique luxury short-term rental properties across London, the UK, Europe, and Asia. We pride ourselves on delivering exceptional service and maintaining the highest standards for our discerning clientele.

As a fast-growing company, we value agility, innovation, and a hands-on approach. We are now seeking a Property and Operations Manager to join us on an initial part-time basis, with a clear path to full-time for the right person.

Role Overview

We are seeking a proactive and highly organised individual to manage and support the day-to-day operations of our property portfolio. You will regularly visit our London portfolio to ensure properties are kept to a high standard. This role is primarily office based and guest-facing, focused on delivering a seamless experience on site while also coordinating property operations behind the scenes.

This is an ideal opportunity for someone with experience in short-term rentals, hospitality, operations, or property management who thrives in a fast-paced, detail-oriented environment. You will be managing multiple workloads across different software, so the ability to multitask in a busy environment is essential.

This role begins on a part-time basis. Our intention is to transition the right candidate to a full-time position as quickly as possible, based on performance.

Key Responsibilities

Guest Communications and Experience

• Manage guest check-ins and check-outs, delivering a high level of service to ensure a seamless and memorable stay
• Handle escalated guest issues efficiently and professionally, ensuring high levels of satisfaction

Property Operations and Coordination

• Coordinate cleaners, maintenance contractors, and suppliers to ensure properties are guest-ready
• Schedule and oversee escalated maintenance and resolve issues in a timely manner
• Liaise with landlords and suppliers to maintain property standards
• Support onboarding of new properties, ensuring systems and processes are implemented
• Conduct site visits to ensure each property consistently meets company standards
• Recommend improvements or upgrades to enhance the guest experience

General Administration

• Support day-to-day business operations with ad hoc administrative tasks
• Assist in improving systems, processes, and guest experience workflows

Working Hours

• Part-time or contract basis to start, with hours to be agreed
• Availability required across weekdays, with occasional weekend support depending on bookings
• Strong performance will lead to a full-time offer at the equivalent of £40,000 per annum

What We're Looking For

• Previous experience in property management, short-term rentals, operations, or hospitality (strongly desired)
• Strong written and verbal communication skills (essential)
• Highly organised with strong attention to detail
• Ability to multitask across multiple properties and workstreams
• Proactive, solutions-focused mindset
• Comfortable working in an office, on site, and independently