Job purpose
- Provide day‑to‑day leadership, coaching and direction to a team of Consultants and Associates, ensuring consistent delivery of high‑quality client work, promoting technical excellence, and supporting individual development and performance. Take accountability for resource planning, workload allocation, and the operational effectiveness of the team
- Lead, develop and performance‑manage a team of Consultants, conducting regular 1:1s, providing structured feedback, supporting career progression and overseeing development plans
- Oversee team workload allocation in collaboration with the Corporate Consulting Lead, ensuring service delivery is resourced appropriately across the portfolio
- Support team members in developing strategic consulting skills, ensuring consistent quality and alignment to People Solutions’ standards
- Conduct formal performance reviews, objective‑setting and salary/bonus input in line with internal people processes
- Act as the escalation point for team-related issues, providing guidance and ensuring timely resolution
- Embed a culture of continuous improvement, encouraging innovation and sharing of best practice across the team
- Full accountability for and retention of a portfolio of clients across multiple lines of business (Group Risk / Healthcare)
- Undertake a Customer Relationship Manager role on strategic clients and able to develop innovative and practical solutions to inform / solve issues
- Work with the new business team on the development of client opportunities
Key tasks and responsibilities
- Provide structured mentoring and line management support to team members, including coaching, skills development and performance oversight
- Champion the development and implementation of team-wide consulting frameworks, methodologies and proposition enhancements
- Ensure consistency in client delivery across the team, performing quality assurance reviews and providing technical guidance as needed
- Act as a senior representative for the team in cross‑functional or firmwide initiatives, ensuring team perspectives and needs are considered in broader business decisions
- Engage in high level strategic conversations with key clients to uncover broader organisational needs, shape long term health and benefit strategies and identify opportunities for value added, revenue generated initiatives
- Able to share wider client stories and therefore advise more broadly than immediate service lines
- Internal and external networking to contribute positively to the image of People Solutions
- Proactively drive and improve commercial value and sustainability of client services
- Undertake second pair of eyes checks and have technical oversight of others work
- Acting as a role model, leading by example
- Driving service improvements, quality initiatives and efficiencies in working practices
- Contribution to seminars and articles for publication
- Support the recruitment of new associates into the People Solutions team
Experience/competencies
- Proven experience line‑managing or leading a team of consultants or analysts, including performance management and coaching
- Strong leadership skills with the ability to inspire, motivate and develop others
- Experience managing resource allocation, prioritisation and operational efficiency within a consulting or client‑delivery environment
- Ability to provide constructive feedback and manage performance issues sensitively and effectively
- Demonstrated leadership capability, including setting direction, driving accountability, enabling high performance and role‑modelling expected behaviours
- Extensive experience in UK benefits market
- Appreciation of current market dynamics and strategic challenges for corporate clients
- In depth product knowledge of core insurance processes
- Strong professional negotiation and persuasion skills to achieve objectives
- Strong analytical mindset with the ability to interpret complex data and translate it into actionable insights
- Strong client relationship skills and desire to take ownership of key strategic relationships with senior stakeholders
- Strong verbal and written communication and client relationship skills which can be adjusted to suit the audience
- Ability to juggle multiple priorities and manage time effectively, focusing on balancing priorities, targets, and deadlines
- Good critical thinker and able to distil complex issues down into clear, actionable tasks
- Literate in all MS Office applications and particularly proficient in Excel and PowerPoint