Business Analyst (Skills & Transformation)
£94,000 per annum
London (Hybrid)
12 Month Assignment
HSBC are currently searching for a Business Analyst to join their team on London to support on their Skills & Transformation Programme. This role is responsible for supporting the Process & Experience workstream of a major skills-based transformation, centred on the deployment of SAP SuccessFactors Talent Intelligence Hub and Career & Talent Development capabilities.
Key Responsibilities
Requirements definition & management
- Define, validate and document business requirements across end to end skills talent processes
- Translate business needs into clear, structured requirements, user stories, and acceptance criteria.
- Ensure requirements reflect both business objectives and user experience considerations, balancing across balance business needs, user experience, and system capability
Process design & experience Mapping
- Support the design of future-state processes aligned to a skills-based approach.
- Develop end-to-end journey maps for key user groups (e.g., employees, managers, leaders, People functions).
- Identify pain points, inefficiencies, and opportunities for improvement in current-state processes.
- Ensure process design is practical, scalable, and aligned to technology capabilities.
Solution design support & validation
- Work closely with Technology teams and implementation partners to: clarify requirements, validate proposed solutions, ensure alignment with business intent
- Participate and facilitate design workshops and solution reviews.
- Challenge and refine designs to ensure they meet real user and business needs.
Iterative Delivery (Design → Build → Test Cycles)
- Active support and involvement throughout design, build, and iteration
- Support agile / iterative delivery by: Refining backlog and user stories, Preparing requirements for upcoming sprints, Participating in sprint ceremonies where required
- Work closely with project team and stakeholders to prioritise features and enhancements.
Testing & Validation
- Define and support test scenarios and acceptance criteria aligned to business requirements.
- Participate in System Integration Testing (SIT) and User Acceptance Testing (UAT).
- Validate that delivered functionality meets: Business needs and User experience expectations
Stakeholder Engagement & Collaboration
- Facilitate workshops to gather requirements, validate designs, and align stakeholders.
- Ensure stakeholder feedback is captured and reflected in requirements and design decisions
Data & Skills Considerations
- Support definition of requirements related to: Skills taxonomy and structure, Skills inference and validation, Skills data usage in talent processes
- Ensure clarity on how skills data will be interpreted and used in decision-making
Documentation & artefacts
- Produce clear and structured documentation, including: Business requirements, user stories, process maps, journey maps, solution blueprint, Testing acceptance criteria and test scenarios
- Ensure documentation is accessible, consistent, and usable by both business and technology teams.
Qualifications & Experience
Essential
- Proven experience as a Business Analyst in HR, Talent, or People-related programmes
- Strong experience in requirements gathering, process design, and stakeholder engagement
- Experience working in iterative / agile delivery environments
- Ability to translate business needs into clear, structured requirements and user stories
- Strong facilitation and communication skills
- Track record of delivering at pace with measurable outcomes
- Experience of holistic solution design approaches (e.g. design thinking, solution blueprints)
Highly Desirable
- Experience with SAP SuccessFactors (particularly Talent Intelligence Hub and Career & Talent Development modules)
- Experience in skills-based transformation or talent marketplace implementations
- Strong understanding of skills-based organisations / talent marketplace / workforce transformation
If you are interested, please do not hesitate to apply! Please note in the event of high volumes of applications we are only able to respond to successful applications in the first instance.