Compliance Analyst
London | Hybrid
£55,000 - £65,000
Lloyd’s / London Market Insurance
A leading London Market insurance business is seeking a Compliance Analyst to join its well established Compliance function.
This role offers a key opportunity to take ownership of customer outcomes, while supporting broader compliance activities within a highly regulated Lloyd’s environment.
Duties
Complaints & Customer Outcomes
- Lead the investigation and resolution of complaints in line with FCA and Lloyd’s requirements.
- Liaise with underwriting, claims and distribution teams to gather information and progress cases.
- Draft clear, accurate and customer-focused complaint responses.
- Conduct root cause analysis and produce complaints MI to identify trends and improve outcomes.
- Support continuous improvement of complaints processes and frameworks.
Compliance Advisory & Support
- Provide support on regulatory queries and compliance advice across the business.
- Assist with horizon scanning and regulatory change updates.
- Contribute to compliance input on business projects where required.
Financial Crime & Governance
- Support elements of the financial crime framework, including sanctions screening.
- Contribute to compliance reporting, dashboards and documentation.
- Collaborate with wider teams including Risk, Legal and international stakeholders.
Experience Required
- Strong complaints handling experience within the Lloyd’s or London Market insurance sector (essential).
- Background in insurance compliance or complaints-focused roles.
- Good understanding of FCA and Lloyd’s complaints handling requirements.
- Strong analytical skills, with experience in complaints MI and root cause analysis.
- Confident communicator with the ability to manage stakeholders across the business.