Customer Success Manager

Title: Customer Success Manager

Location: London, UK

Job Type: Full-time

Company Overview:

HireCapital is partnered with a breakthrough technology company reinventing how engineers develop software. Backed by top-tier investors and led by a world-class engineering team, they’re solving challenges developers have struggled with for decades. With strong early traction, adoption from some of the most sophisticated engineering organizations, and a mission to redefine the future of software, they’re building out a go-to-market team on both coasts.

Role Summary:

We’re hiring a CSM to own onboarding, adoption, customer health, renewals, and expansions for a portfolio of technical accounts. You’ll work closely with engineering-facing users, run QBRs, translate customer feedback to product, and manage commercial conversations.

If you like strategic ownership over a technical book of business and hate being a reactive support monkey, this is the job.

Responsibilities:

• Lead onboarding and guide technical teams through adoption
• Manage customer relationships and run QBRs
• Track usage, spot risk early, and drive engagement
• Own renewals and identify expansion opportunities
• Relay product feedback to engineering
• Help build scalable CS processes as we grow

Qualifications:

• 4+ years in Customer Success or Account Management at a B2B SaaS company
• Experience with renewals and upsell/expansion
• Comfortable working with technical products or engineering/DevOps users
• Strong communication, organization, and relationship-building
• Thrives in a fast-moving, startup-style environment
• Travel up to 25%

Bonus Experience

• Background in software development or engineering
• Experience at a high-growth startup
• Customer Success certifications (e.g., CCSM)

Benefits:

• Competitive compensation package with base, variable, and equity
• Comprehensive health, dental, and vision insurance
• 401(k) with company contribution
• Flexible PTO and paid company holidays
• Hybrid work environment with flexibility for travel and onsite collaboration
• Home office / equipment stipend
• Professional development budget for courses, certifications, and conferences
• Opportunities for rapid career growth as the CS org scales
• High-ownership environment with real influence on product and strategy

HireCapital and our clients are equal-opportunity employers. We celebrate diversity and are committed to creating an inclusive environment for all employees.