The ServiceNow Senior Technical Consultant plays a central role in designing, configuring, and delivering high-quality ServiceNow solutions that drive measurable business value. This position requires strong technical expertise, a consultative mindset, and the ability to translate business requirements into scalable, best practice-aligned ServiceNow implementations. The consultant works collaboratively with engagement managers, architects, and customer stakeholders to ensure successful end-to-end delivery across multiple concurrent projects.
Key Responsibilities:
Solution Design and Technical Leadership
- Lead technical design and configuration activities across one or more ServiceNow engagements.
- Translate customer requirements into robust, scalable, and maintainable ServiceNow solutions.
- Own the creation of technical designs, solution documentation, configuration specifications, and interface details.
- Ensure alignment to ServiceNow best practice, Konversational standards, and the NowCreate delivery methodology.
- Provide technical oversight across build, test, and deployment phases to ensure solution quality.
- Participate in technical governance, architectural reviews, sprint planning, and solution walkthroughs.
Platform Configuration and Build Quality
- Configure and develop ServiceNow applications including workflows, business rules, client scripts, integrations, and platform automation.
- Ensure code quality and maintainability through adherence to standards, peer reviews, and governance checkpoints.
- Support testing efforts by preparing test scripts, resolving defects, and validating delivered functionality.
- Maintain accurate and current technical documentation, configuration records and solution decisions.
Customer Collaboration and Advisory
- Work closely with customers to understand their technical and process requirements.
- Facilitate technical design workshops to define solution options, design decisions, and implementation approaches.
- Advise customers on best practice approaches, platform capabilities, and optimization opportunities.
- Communicate technical concepts clearly to both technical and non-technical stakeholders.
Agile Delivery and Methodology Application
- Champion sprint-based execution, backlog refinement, demos, retrospectives, and continuous improvement.
- Ensure that technical deliverables align to sprint goals, acceptance criteria, and quality expectations.
Internal Enablement and Knowledge Contribution
- Support and mentor junior consultants through technical guidance and review.
- Share best practices, reusable components, and lessons learned across the delivery practice.
- Contribute to improvement of Konversational’s playbooks, delivery templates, and internal toolkits.
- Continuously enhance personal technical expertise and remain current with platform innovations.
Experience and Qualifications:
- 3+ years of technical experience delivering ServiceNow implementations.
- Strong technical proficiency across core ServiceNow modules such as ITSM, CSM, ITOM.
- Hands-on experience configuring workflows, integrations, scripting, UI policies, service catalogues, and automation.
- Good knowledge of Agile delivery practices such as Scrum or Scaled Agile.
- ServiceNow Certified System Administrator required.
- 2+ ServiceNow CIS certifications (CSM, ITSM, FSM, ITOM preferred).
- Experience in consultancy or partner environments working directly with customers.
- Ability to facilitate technical discussions and lead design workshops with technical and business stakeholders.
Location and Travel:
May require travel to customer sites across the United Kingdom and Europe depending on engagement needs.
Seniority Level:
Senior Level.
Employment Type
Full-time.