Our client has a requirement for a seasoned Change Manager, who can operate within an unstructured environment to deliver and embed change with influence, not authority. The individual will be required to work across a multi-market environment, focussed on successfully landing and embedding regulatory changes across all levels of the staff population.
Stakeholder management will play a key part of the role so proficiency here is essential at all levels of seniority – from more junior team members right through to senior regional executives. Given the often complex nature of some of the regulations, a critical element of the role will be the ability to take stakeholders and end users through the full change lifecycle, without baffling them with technical terms and theoretical / textbook concepts.
This is a ‘hands-on’ role, requiring the individual to, at times, go beyond the job description and support other areas of the programme delivery to ensure a successful transition and adoption of the change.
Focus must be on successful delivery of required outcomes, rather than theoretical practitioner execution.
Key responsibilities:
- Accountable for the successful delivery and embedding of the required changes as specified by specific regulations for EMEA
- Responsible for working across EMEA with a variety of different stakeholder groups in order to enable the successful delivery and embedding of changes
- Responsible for supporting programme director / manager for change management efforts across various different “streams” of required changes
- Accountable for leading and / or supporting the creation and delivery of workshop and training materials within workshops across EMEA, with the input/ support of programme SME’s.
- Responsible for guiding programme SME’s through best practise to ensure successful transition and embedding of the programme into BAU operations
- Takes full ownership of the change plan, aligned with the overall programme plan, including all appropriate communications, training and stakeholder management elements to drive the required changes
- Working closely with the Communications Manager to ensure the right content, medium and messaging is used to support the change activities.
- Supports the appropriate tailoring and re-structuring complex policies and process documents to ensure stakeholders from many disciplines are able to adopt new ‘ways of working’ in conjunction with Programme SMEs
- Works in conjunction with EMEA markets by building strong relationships with relevant stakeholders, to support embedding and identification of additional support and needs from the market teams – note delivery within specific market teams will be the accountability of the markets but will be supported by the Change Manager.
Person Specification:
- Considerable experience of leading and owning change activities and being able to evidence successful outcomes – experience of driving regulatory changes is preferred but not essential
- Must be able to ‘hit the ground running’ and quickly grasp the requirements of the programme whilst working well as a part of a team, as well as independently
- Ability to own activities, through to completion, be they assigned by the Programme Manager or pro-actively self-identified
- Exceptional stakeholder management skills, across individuals all levels of the organisation
- Strong communication skills and ability to tailor messaging across stakeholder for whom English is not their 1st language.
- Preferably experience of working in a regional role across multiple geographies with awareness of intricacies of media agencies / hold cos